The Customer Experience Podcast
A podcast by Ethan at BombBomb - Tuesdays
240 Episodes
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159. Sending Videos for Greater Sales Visibility w/ Viveka von Rosen
Published: 21/09/2021 -
158. Creating Customer Impact in Moments That Matter w/ Jacco van der Kooi
Published: 14/09/2021 -
157. Why Repeat Customers May Not Be Loyal Customers w/ Shep Hyken
Published: 04/09/2021 -
156. An Actor’s Guide to Authentic Videos w/ Julie Hansen
Published: 31/08/2021 -
155. How Artificial Intelligence is Driving the Feeling Economy w/ Dr. Roland Rust
Published: 26/08/2021 -
154. The Art & Science of Selling to Prosumers w/ Mario M. Martinez, Jr
Published: 24/08/2021 -
153. Emotional Intelligence & Human-Centered Connection w/ Dan Hill
Published: 17/08/2021 -
152. Creating an Environment of Continuous Coaching w/ Morgan J. Ingram
Published: 10/08/2021 -
151. Creating Holistic and Immersive Experiences w/ Mathew Sweezey
Published: 03/08/2021 -
150. Why Your Virtual Relationships Degrade Over Time w/ Dr. Nick Morgan
Published: 29/07/2021 -
149. A Blissful Approach to Training Customers and Employees w/ Lauren Bailey
Published: 27/07/2021 -
148. Video Messaging and the Next Normal w/ Dan Tyre
Published: 20/07/2021 -
147. The 7 Pillars of Customer Success w/ Wayne McCulloch
Published: 13/07/2021 -
146. Getting Clear on Who You Are and How You Serve w/ Anthony Coundouris
Published: 06/07/2021 -
145. Establishing Core Principles for Yourself and Your Team w/ John Belizaire
Published: 29/06/2021 -
144. An Actor's Guide to Truthful and Honest Videos w/ Tricia Jane Wiles
Published: 24/06/2021 -
143. Hiring and Onboarding Virtual Professionals w/ Daniel Ramsey
Published: 22/06/2021 -
142. Don't Just Personalize, Get Personal w/ Kristina Jaramillo
Published: 15/06/2021 -
141. Understanding the Intersection of CX, UX, and UI w/ Joey Kilrain
Published: 08/06/2021 -
140. Creating Sales and Customer Success Alignment w/ Ethan Beute
Published: 03/06/2021
Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch, human touch, customer journey, lifecycle marketing, sales process, customer service, customer success, raving fans, video email, video communication, B2B sales and marketing, personalization, automation.
