143. Hiring and Onboarding Virtual Professionals w/ Daniel Ramsey

Virtual professionals not only grant you the time you’ve been craving, but they also improve your customer experience with processes and systems that work.In this episode, I interview Daniel Ramsey, CEO and Co-Founder at MyOutDesk, about how virtual professionals affect customer experience.Daniel and I discussed:- How VAs earned a shout-out in Tim Ferris’s 4-Hour Workweek- Setting expectations: the honeymoon metaphor- Why the Philippines provides such exceptional virtual professionals- When customers know they need VAs but can’t articulate it- Strategic gates and failsafesCheck out these resources we mentioned during the podcast:- Daniel Ramsey on LinkedIn- MyOutDesk- Airbnb- UberSubscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog. Listening on a desktop & can’t see the links? Just search for The Customer Experience Podcast in your favorite podcast player.

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Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch, human touch, customer journey, lifecycle marketing, sales process, customer service, customer success, raving fans, video email, video communication, B2B sales and marketing, personalization, automation.