The Customer Experience Podcast
A podcast by Ethan at BombBomb - Tuesdays
240 Episodes
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139. Building Customer-Centric Innovation Into Your Company Culture w/ Dennis Geelen
Published: 01/06/2021 -
138. Human Factors & Design Thinking w/ Anand Tharanathan
Published: 25/05/2021 -
137. Enhancing EX and CX Through Brand Storytelling w/ Gabrielle Dolan
Published: 18/05/2021 -
136. So, You've Just Been Named VP of CX... Now What? w/ Logan Lyles
Published: 11/05/2021 -
135. Creating Conversational Relationships With Thousands of Customers w/ Ali Biggs
Published: 04/05/2021 -
134. Research: To Improve CX, Invest in EX w/ Ethan Beute
Published: 29/04/2021 -
133. The 4 A’s of Customer Experience w/ Leah Chaney
Published: 27/04/2021 -
132. Bringing Empathy Back to Cold Emails w/ Jason Bay
Published: 20/04/2021 -
131. Returning the Human Voice to Marketing w/ Mark Schaefer
Published: 13/04/2021 -
130. The Mindset of Improv in Sales w/ John Sweeney
Published: 06/04/2021 -
129. Create Forever Customers With A Forever Promise w/ Robbie Kellman Baxter
Published: 30/03/2021 -
128. Shifting Your Focus to Account-Based Experience (ABX) w/ Jon Miller
Published: 23/03/2021 -
127. 3 CX Strategies for CROs w/ Darryl Praill
Published: 16/03/2021 -
126. The Role of Kindness in Your Company w/ Cole Baker-Bagwell
Published: 11/03/2021 -
125. A Year From Now, You’ll Wish You Began Today w/ Joseph Jaffe
Published: 02/03/2021 -
124. The Flight Back to the Face w/ Ethan Beute
Published: 25/02/2021 -
123. Transforming Customer Relationships with Transparency and Collaboration w/ Scott McCorkle
Published: 23/02/2021 -
122. CX at Getty Images: Shifting to Authenticity and Evoking Emotion w/ Grant Farhall
Published: 16/02/2021 -
121. 3 Ways to Elevate EX from the World's Best Workplace w/ Kristie Ornelas & Steve Cox
Published: 09/02/2021 -
120. The ABC's of Creating Superfans w/ Brittany Hodak
Published: 02/02/2021
Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch, human touch, customer journey, lifecycle marketing, sales process, customer service, customer success, raving fans, video email, video communication, B2B sales and marketing, personalization, automation.
