Customer First

17 Episodes

1. Changing expectations: Healthcare and financial services

   Published: 21/09/2022
2. The great data debate

   Published: 24/08/2022
3. Inflation

   Published: 14/04/2022
4. Innovation

   Published: 26/01/2022
5. Personalization

   Published: 06/01/2022
6. Orchestrating experiences

   Published: 10/12/2021
7. Buying into brands

   Published: 10/03/2021
8. Ethics for a new era

   Published: 16/02/2021
9. Logistics

   Published: 10/02/2021
10. Emotional intelligence

    Published: 27/01/2021
11. Value of customer experience (CX)

    Published: 10/08/2020
12. Future of service

    Published: 10/08/2020
13. Future of marketing

    Published: 13/07/2020
14. Insight driven engagement

    Published: 06/07/2020
15. Future of sales

    Published: 06/07/2020
16. Empowered employees

    Published: 10/06/2020
17. Customer obsession

    Published: 10/06/2020