Empowered employees
Customer First - A podcast by KPMG International
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This episode considers how businesses can drive better customer service through engaged, autonomous teams and reflects on the benefits of aligning customer and employee experience. An expert panel includes Robert Bolton, Global Lead for the People and Change Centre of Excellence, KPMG International Chloe Burton, Senior Manager, KPMG in the UK Matt Campbell, Managing Director, KPMG in the US
