The Delighted Customers Podcast with Mark Slatin

130 Episodes

1. #29: You Got the CX Leader Job, Now What? with Allison Landers, Chief Experience Officer (CXO), UBS

   Published: 20/04/2023
2. #28: Pt. 2 - Lou Carbone, the Father of Experience Management

   Published: 13/04/2023
3. #27: Pt. 1 - Lou Carbone, the Father of Experience Management

   Published: 06/04/2023
4. #26: A Five Step Model to Earn Customer Loyalty with Mark Slatin & Patty Soltis

   Published: 30/03/2023
5. #25: Using the Right Data To Improve Your Customer’s Experience with Sami Nuwar

   Published: 23/03/2023
6. #24: The Intersection of Customer Success and Customer Experience with Adrian Brady-Cesana, CXO, CX Chronicles

   Published: 16/03/2023
7. #23: Why AI is a Game Changer for Customer Experience with OCX Recognition CEO Richard Owen

   Published: 09/03/2023
8. #22: The Do’s and Don’t of an Impactful Customer Experience Discipline with Bob Azman, CCXP

   Published: 02/03/2023
9. #21: Winning Stakeholder Support: The “Daisy Chain Strategy” with Roxie Strohmenger, CCXP

   Published: 23/02/2023
10. #20: What Leaders Must do Today to Compete in the Future with Bill Staikos

    Published: 16/02/2023
11. #19: The Blueprint for Customer Obsession with author Marbue Brown

    Published: 09/02/2023
12. #18: Disrupting the C-Suite with Kathy van de Laar, CCXP

    Published: 02/02/2023
13. #17: How Leaders Can Leverage Video to Improve CX and EX - Rose Bentley, CEO, Qumu

    Published: 19/01/2023
14. #16: Pt. 2 - Measuring and Managing Customer Loyalty in a Digital World with Rob Markey, Bain & Co.

    Published: 12/01/2023
15. #15: Pt. 1 - The Room Where It Happened: The Net Promoter Backstory with Rob Markey, Bain & Co.

    Published: 05/01/2023
16. #14: From Hopkins Researcher to CX Pro - Brittany Knox, Blue Cross Blue Shield of Michigan

    Published: 29/12/2022
17. #13: The Role of Perception and Expectations in Customer Experience, Gary David, PhD, Bentley University

    Published: 22/12/2022
18. #12: ITMs: Virtual, with a Human Touch, Carla Higgins, SVP, Director of CX, CNB Bank

    Published: 15/12/2022
19. #11: Demystifying the Human Experience, Bruce Temkin, Head of the XM Institute

    Published: 08/12/2022
20. #10: Breaking Down Departmental Silos to Improve CX - Risa Lovell, Farm Credit Insurance

    Published: 01/12/2022