The Delighted Customers Podcast with Mark Slatin

130 Episodes

1. #9: Pt. 2 - Don't Treat All Customers the Same: The Customer-Base Audit with Dr. Peter Fader of Wharton Pt.

   Published: 06/11/2022
2. #8: Pt. 1. - Don't Treat All Customers the Same: The Customer-Base Audit with Dr. Peter Fader of Wharton

   Published: 27/10/2022
3. #7: Delivering Happiness 2.0 with Alex Genov, Head of Customer Research at Zappos

   Published: 20/10/2022
4. #6: Gaining Executive Support & CXPA Benefits with Board Chair Nancy Porte

   Published: 13/10/2022
5. #5: Designing Digital Transformation to Improve CX with HP's Jaya Sudarshan

   Published: 29/09/2022
6. #4: Building Trust with Key Stakeholders - Author Charles H. Green

   Published: 22/09/2022
7. #3: Engaging Employees for Outstanding Customer Experiences with Stacey Nevel, CCXP

   Published: 08/09/2022
8. #2: Design Thinking with Diane Magers, CCXP

   Published: 01/09/2022
9. #1: From Impressed to Obsessed - Author Jon Picoult

   Published: 25/08/2022
10. Trailer

    Published: 18/08/2022