The Delighted Customers Podcast with Mark Slatin

130 Episodes

1. #49: The Secret to Building Trust with Customers, Part 3 of 3

   Published: 07/09/2023
2. #48: The Trust Equation: The Secret to Trust Building, Part 2 of 3

   Published: 31/08/2023
3. #47: Fred Reichheld, NPS Creator, Author Winning on Purpose

   Published: 26/08/2023
4. #46: Unleashing the Power of Customer Obsession: Amazon's Approach to Innovation with Dr. Francis Goh, Amazon Web Services

   Published: 17/08/2023
5. #45: The Intersection of Customer Experience and Change Management with Changeologist, Doug Flory, CCMP

   Published: 10/08/2023
6. #44: The Digital First Customer Experience with International Bestselling Author, Joe Wheeler

   Published: 03/08/2023
7. #43: Creating Magical Moments for Kids Using Experience Design - woom VP Global Experience, April Obersteller

   Published: 27/07/2023
8. #42: Joe Pine: The Origin of "Customer Experience," The Experience Economy, and What's Next

   Published: 20/07/2023
9. #41: How Do We Activate Employees to Deliver “Consistently Good, Strategically Amazing” Experiences? with Megan Burns

   Published: 08/07/2023
10. #40: How to Know Which Levers to Pull for CX Transformation with NPS Prism’s Founder and Bain Partner, Jason Barro

    Published: 06/07/2023
11. #39: Why Employees' Mental Health is Critical to CX and Business Outcomes - Leah Marone, Psychotherapist, Mental Wellness Coach

    Published: 29/06/2023
12. #38: The ROI of CX and Drivers of Success with Augie Ray, Gartner VP, Analyst

    Published: 22/06/2023
13. #37: The Art and Science of Customer Surveys - With Martha Brooke, Founder and Program Director, Interaction Metrics

    Published: 15/06/2023
14. #36: The Biggest Obstacles to Successful Change Initiatives - with Amanda Schmoldt, CCMP, President, ACMP

    Published: 08/06/2023
15. #35: The 5 Leadership SUPERPOWERS with Jay Weiser

    Published: 01/06/2023
16. #34: Why do most surveys fail to get results? with Rick Denton, Managing Principle, EX4CX

    Published: 25/05/2023
17. #33: Applying Lessons from Football (Soccer) to Customer Experience with Greg Uglioni, CCXP

    Published: 18/05/2023
18. #32: "The Evolution of CX at Walgreens with Danielle Wipperfurth, CCXP, Director of Customer Experience "

    Published: 11/05/2023
19. #31: Understanding Intrinsic and External Motivators to Unlock Discretionary Employee Effort - with Greg Kihlstrom, Principal, Chief Strategist, GK5A

    Published: 04/05/2023
20. #30: The "Customer Chair": The Power of Storytelling, Richard Dorfman, MBA, Vice President, Customer Experience, Eastern Bank

    Published: 27/04/2023