The Delighted Customers Podcast with Mark Slatin

130 Episodes

1. #70: The 4 Keys to Leading CX Change with Patty Soltis, CCXP

   Published: 08/02/2024
2. #69: 5 Tips to Improve Emotional Intelligence for Better CX with Sandra Thompson

   Published: 01/02/2024
3. #68: Leveraging Customer Referrals to Drive Exponential Growth with Andy Cockburn

   Published: 25/01/2024
4. #67 The Power of Storytelling with Data with Leslie Pagel

   Published: 18/01/2024
5. #66: Rob Markey on Building Consistent Loyalty Through Trust and Emotional Connection, Part 2 of 2

   Published: 11/01/2024
6. #65: The 3 Dimensions of Customer Value Creation with NPS Co-Inventor, Rob Markey, Part 1 of 2

   Published: 04/01/2024
7. #64: The Wheel of Progress: Designing Experiences Based on Deep Customer Desires with Eckhart Boehme

   Published: 28/12/2023
8. #63: Secrets to Success with Chick-fil-A Leader Elizabeth Dixon

   Published: 21/12/2023
9. #62: Engaging Customers Throughout Their Lifecycle: Key Insights and Actionable Frameworks with Valerie Peck

   Published: 14/12/2023
10. #61: The Alien and Clark Kent: Demystifying CX Leadership from AAA's Head of CX, Bryan Sander

    Published: 07/12/2023
11. #60: How Emotions and Memory Shape Business Outcomes with Colin Shaw

    Published: 30/11/2023
12. #59: Managing the Sludge Caused by "Red Tape" that Impacts Customer Experiences with Dr. Stephanie Thum

    Published: 17/11/2023
13. #58: Creating Emotional Connections: The Power of Loyalty Programs with Valerie Peck

    Published: 09/11/2023
14. #57: The Four Factors of Trust: How Organizations Can Earn Lifelong Loyalty with author Ashley Reichheld

    Published: 02/11/2023
15. #56: A Candid Discussion About the CX Profession with Ian Golding, CCXP

    Published: 25/10/2023
16. #55: Elevating CX Leadership with the MSU MS CXM Degree with Dr. Tom DeWitt

    Published: 17/10/2023
17. #54: Preventing Defection: Innovative CX Strategies for Gathering Feedback and Taking Action with Matt Selbie

    Published: 12/10/2023
18. #52: Decoding Trust: The Complex Meaning and Importance of Being Trustworthy, Part 1 of 2 with CEO, Co-author, Andrea Howe

    Published: 28/09/2023
19. #51: Storytelling for CX Leaders: Revealing More Than Storytelling Secrets with 'Filling in the Blanks' Filmmaker, Jon Baime

    Published: 21/09/2023
20. #50: The Art and Science of Business Storytelling: Crafting Engaging Stories That Inspire Change with Author, Dennis Geelen

    Published: 14/09/2023