The Delighted Customers Podcast with Mark Slatin

130 Episodes

1. #90: Ritz Carlton: Inside the Founder and Former President's Customer-Centric Culture

   Published: 27/06/2024
2. #89: Salesforce’s Approach to Customer Success, AI, & CX

   Published: 20/06/2024
3. #88: How Bilt Uses 3-D Instructions to Enrich Lives

   Published: 13/06/2024
4. #87: Empathy-Driven Leadership

   Published: 06/06/2024
5. #86: The Power of Social Identity on CX with Professor Gary David

   Published: 30/05/2024
6. #85: The Science of Brand Love

   Published: 23/05/2024
7. #84: Leading Change by Leveraging Trust with Charles H. Green

   Published: 16/05/2024
8. #83: Lessons from Taylor Swift About How to Create Superfans with Brittany Hodak

   Published: 09/05/2024
9. #82: The Role of Qualitative Research in Experience Design with Jennifer Ashman, Principal, CX Amplified

   Published: 02/05/2024
10. #81: Strategies for making cx your growth engine

    Published: 25/04/2024
11. #80: Designing Experiences that drive loyalty

    Published: 18/04/2024
12. #79: Lessons from an ER doctor w/Dr. Judy Wolfe, Associate Chief Experience Officer, Cleveland Clinic

    Published: 11/04/2024
13. #78: Three Keys to Driving Customer Advocates

    Published: 04/04/2024
14. #77: Joe Pine: The Origin of "Customer Experience," The Experience Economy, and What's Next

    Published: 28/03/2024
15. #76: Pink Zebra Moving: Differentiating on CX for Explosive Growth with CEO, Ron Holt

    Published: 21/03/2024
16. #75: What’s the Pioneering Edge for Today’s CX Leaders according to the NPS Creator

    Published: 14/03/2024
17. #74: Closing the Gap Between Brand Promise and Customer Experience with Nick Zeisler

    Published: 07/03/2024
18. #73: Bruce Temkin's Blueprint for Fostering Trust in CX and Beyond

    Published: 28/02/2024
19. #72: The Crossroads of CX and UX: A Conversation with Darren Hood

    Published: 22/02/2024
20. #71: The Contagious Enthusiasm and Customer Intimacy Quadrant with Mary Poppen

    Published: 15/02/2024