The Delighted Customers Podcast with Mark Slatin

130 Episodes

1. #110 Why Your Survey Scores May Be Misleading

   Published: 14/11/2024
2. #109 Strategies to Measure and Prove the Value of Customer Experience Investments

   Published: 07/11/2024
3. #108 The 'Web of Data': Enhancing CX through Effective Data Integration

   Published: 31/10/2024
4. #107 Strategy Meets CX: A Conversation with Seth Godin on 'This is Strategy'

   Published: 24/10/2024
5. #106: Avoiding the Metric-Centric Trap

   Published: 17/10/2024
6. #105 In the Shoes of a Cancer Patient: Loretta Muss on Advisory Councils, Burnout, and Personalizing Patient Care

   Published: 10/10/2024
7. #104: Common Barriers to CX Success and How to Overcome Them

   Published: 03/10/2024
8. #103: Using Data Visualization to Get Executive Buy-In

   Published: 26/09/2024
9. #102: Compassionomics: The Revolutionary Scientific Evidence That Caring Makes a Difference

   Published: 19/09/2024
10. #101: CX-PRO - Beyond the Basics: Book Review with the Editor

    Published: 09/09/2024
11. #100: Watermark’s CX ROI Study: Proving Its Value to Executives and Skeptics

    Published: 05/09/2024
12. #99: From Helping My Deaf Parents to Revolutionizing Customer Experience with AI

    Published: 29/08/2024
13. #98: Trust in CX: Lessons from the Executive Assistant to Ronald Reagan

    Published: 22/08/2024
14. #97: The Future of Customer Experience: AI and Actionable Data with Ken Peterson, President, QuestionPro Customer Experience

    Published: 15/08/2024
15. #96 Building a CX Culture: Everence Federal Credit Union CEO and President

    Published: 08/08/2024
16. #95: Transforming the Patient Experience through Effective Communication with Rachel Hitt, MD, Medical Director of Patient Experience - Tufts Medical Center

    Published: 01/08/2024
17. #94: Improving Customer Loyalty through Martech and AI-Powered Solutions

    Published: 25/07/2024
18. #93: Driving Superior Customer Experience with AI and Digital Transformation

    Published: 18/07/2024
19. #92 Transforming Workplace Culture: Dr. James Killian on Employee Experience

    Published: 11/07/2024
20. #91: The Science of Sticky Ideas: Crafting Memorable CX Strategies

    Published: 04/07/2024