The Customer Experience Podcast

240 Episodes

1. 79. A 4-Part Framework for a Frictionless Experience w/ Anthony Coundouris

   Published: 09/06/2020
2. 78. 3 Ways To Improve Data Literacy w/ Piyanka Jain

   Published: 02/06/2020
3. 77. The Science of Video (& the New Metric That Matters Most) w/ Ethan Beute

   Published: 28/05/2020
4. 76. When Customer Experience Becomes An Existential Experience w/ Todd Hockenberry

   Published: 26/05/2020
5. 75. Emotional Intelligence and The Power of Faces w/ Dan Hill

   Published: 19/05/2020
6. 74. Using Tech to Scale the Human Touch and Build Community w/ Stef Caldwell

   Published: 12/05/2020
7. 73. Marketing To Your Employees, Not Just Your Customers w/ Chris Wallace

   Published: 05/05/2020
8. 72. Better Marketing Through Product, Sales, and Customer Conversations w/ Shanee Ben-Zur

   Published: 28/04/2020
9. 71. Differentiating Your Brand by Humanizing The Experience w/ Ed Breault

   Published: 21/04/2020
10. 70. Mental Health in Sales: More Than 40% Struggle w/ Jeff Riseley

    Published: 14/04/2020
11. 69. The Essence of CX: How You Make People Feel

    Published: 09/04/2020
12. 68. Creating & Delivering Better Buying Experiences with Video w/ Josh Fedie

    Published: 07/04/2020
13. 67. Customer Communication In Times of Crisis w/ Samantha Stone

    Published: 31/03/2020
14. 66. Restoring The Human Factor To Fulfill The “Big CX Dream” w/ Ben Smithwell

    Published: 24/03/2020
15. 65. Product Usage as a Vanity Metric w/ Chris Hicken

    Published: 17/03/2020
16. 63. A Circular Approach to the Customer Lifecycle w/ Wes Schaeffer

    Published: 10/03/2020
17. 63. Creating Fans Through Human Connection w/ David Meerman Scott

    Published: 03/03/2020
18. 62. The 6 Layers of Learning: Bloom's Taxonomy w/ Ethan Beute

    Published: 27/02/2020
19. 61. Creating Instant Connection With Anyone You Want to Know w/ James Carbary

    Published: 25/02/2020
20. 60. The Context Marketing Revolution w/ Mathew Sweezey

    Published: 18/02/2020