67. Customer Communication In Times of Crisis w/ Samantha Stone
The Customer Experience Podcast - A podcast by Ethan at BombBomb - Tuesdays
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We’re neck deep in the Coronavirus pandemic, but digital communication gives us the power to stay connected while we’re physically separated. Should customer communication channels change during a time of crisis?
In this episode of The Customer Experience Podcast, my guest and I discuss how digital chat (both live and bot) and video are affected by COVID-19. Listen in as I talk with my first return guest, Samantha Stone, the Founder and CMO of The Marketing Advisory Network and the author of Unleash Possible, about customer communication channels in a time of crisis.
What we talked about:
- Customer communication channels — including the chat experience
- The power of video to stay connected even when we’re social distancing
- Crisis communication through the lens of the Coronavirus pandemic
- Why we’re so far from gender equality in 2020
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