Life at the Sharp End
A podcast by Dr. Jason Price - Wednesdays
31 Episodes
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Planning your future with 2020 hindsight
Published: 13/01/2021 -
Ten contact centre lessons learned from the Grenfell Inquiry
Published: 08/12/2020 -
Scramble! Take action for service improvement
Published: 27/10/2020 -
Make someone‘s day in customer service
Published: 16/10/2020 -
How to take your customer service from good to excellent
Published: 02/10/2020 -
Customer loyalty through learning - in conversation with Blacks Hotel
Published: 05/08/2020 -
Three lessons for creating world-class customer experiences
Published: 15/07/2020 -
Leadership attitude matters in customer service
Published: 18/06/2020 -
It should have been simple • A customer experience case study
Published: 01/06/2020 -
Change management: The six stages of concern model
Published: 19/05/2020 -
Better audio on your working from home video calls
Published: 28/04/2020
Life at the Sharp end is a podcast full of insights and interviews to help people who want to do their best at work. People who want to learn from others and hear about best-practice tools and techniques to help you create safe, respectful and high-performing workplace cultures. People like you - whether you’re in a leadership role or at the front-line. Wherever you work, you’ll have stories to tell about what it’s like to experience Life at the Sharp End.