Customer loyalty through learning - in conversation with Blacks Hotel

Customer loyalty – that’s when people keep coming back for more because of the customer service experience you deliver. What can you do as a customer service leader to create loyalty from your customers?   In this podcast interview, you'll hear how Sandy and Alex Stoddart of Blacks Hotel in Ophir, Central Otago, New Zealand have created a recipe for customer loyalty based on providing unique, quality and innovative customer service experiences.   Learn the three lessons that'll help you create customer loyalty, whatever business you're providing customer service in.   • LINKS • Visit Black's Hotel in Ophir, Central Otago, New Zealand.