Life at the Sharp End

31 Episodes

1. 15 • Managing abrasive leadership behaviour

   Published: 18/03/2025
2. 14 • Active bystandership - how bystander behaviour changes workplace culture

   Published: 25/02/2025
3. 13 • Women in leadership - policing, professionalism and sexual harassment

   Published: 21/01/2025
4. 12 • Bullying's impact on the human brain - harms caused and hopes for recovery

   Published: 17/12/2024
5. 11 • Mental health stigma in emergency services

   Published: 10/12/2024
6. 10 • Firefighter resiliency - we're in it together

   Published: 26/11/2024
7. 9 • Fire and Rescue service culture - how leaders shape the fire service family

   Published: 12/11/2024
8. 8 • Banter, bullying, harassment or discrimination?

   Published: 29/10/2024
9. 7 • Apologies. "Sorry" seems to be the hardest word

   Published: 15/10/2024
10. 6 • The predictable cycle of workplace bullying : patterns and consequences

    Published: 02/10/2024
11. 5 • Sexual harm in the emergency services

    Published: 18/09/2024
12. 4 • Workplace bullying: Safety in numbers

    Published: 04/09/2024
13. 3 • Organisation responses to workplace bullying - silencing or supporting complainants?

    Published: 21/08/2024
14. 2 • Workplace bullying and HR: A view from the inside

    Published: 07/08/2024
15. 1 • Life at the Sharp End–A podcast to inspire and inform

    Published: 29/07/2024
16. Learning from little things makes a big impression

    Published: 31/07/2021
17. The ABC of effective online service

    Published: 30/06/2021
18. Powering online customer channel shift

    Published: 23/05/2021
19. Online customer service - a story of relationship breakdown

    Published: 01/04/2021
20. Multi-channel customer disservice

    Published: 23/02/2021