Change management: The six stages of concern model
Life at the Sharp End - A podcast by Dr. Jason Price - Wednesdays
As a customer service leader, you need adaptive leadership styles and leadership qualities when managing change. The ‘stages of concern’ model helps you consider people’s individual needs when you’re leading your teams through change. This podcast explains the 6 stages of concern and how to apply this model when you’re making customer-facing change in your organisation.