Doing Customer Experience Right with Stacy Sherman
A podcast by Doing CX Right® - Mondays
171 Episodes
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31. Is Traditional Selling Dead? Getting New Customers The Right Way
Published: 20/03/2022 -
30. Competing for Customer Time, Attention, and Money with Joe Pine
Published: 13/03/2022 -
29. Doing What's Right For Customers While Balancing Internal Processes with Bill Staikos
Published: 06/03/2022 -
28. Influencing Desirable Customer Behaviors Through Experience Management with Howard Tiersky
Published: 28/02/2022 -
27. Differentiating Experiences To Dominate Your Industry with Stan Phelps
Published: 21/02/2022 -
26. Understanding and Influencing Your Customers' Decisions with Mary Drumond
Published: 13/02/2022 -
25. Creating An Emotional Connection To Gain & Keep Loyal Customers with Jim Tincher
Published: 04/02/2022 -
24. Predicting Customers Next Actions (buy, refer, leave) Beyond Traditional Surveys with Matt Dixon
Published: 29/01/2022 -
23. Turning One Time Purchasers Into Lifelong Customers with Joey Coleman
Published: 23/01/2022 -
22. Doing Customer Service Right in 2022 and Beyond with Jeff Toister
Published: 16/01/2022 -
21. Minimizing 'Red Tape' to Deliver Better Experiences with Stephanie Thum
Published: 09/01/2022 -
20. Building Trusting Customer and Employee Relationships For Long Term Success with Charles Green
Published: 31/12/2021 -
19: Eliminating What Customers Hate For Scalable Growth featuring Nick Webb
Published: 25/12/2021 -
18. Distinguishing Your Brand In A Hyper-Competitive Marketplace featuring Scott McCain
Published: 17/12/2021 -
17. What It Takes To Keep Loyal Fans - CX Advice From A Rockstar, with James Dodkins
Published: 11/12/2021 -
16. Everyday Ways To Live Your CX Mission Featuring Jeannie Walters
Published: 04/12/2021 -
15. Doing Customer & Employee Experience Right In The Digital Age Featuring Steven van Belleghem
Published: 28/11/2021 -
14. Creating a speak up culture for greater fulfillment featuring Stephen Shedletzky
Published: 20/11/2021 -
13. Your Role As An Experience Maker Featuring Dan Gingiss
Published: 13/11/2021 -
12. Delivering Unforgettable Experiences Featuring Ryan Estis
Published: 07/11/2021
The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you’ll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.
