Doing Customer Experience Right with Stacy Sherman
A podcast by Doing CX Right® - Mondays
Categories:
152 Episodes
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12. Delivering Unforgettable Experiences Featuring Ryan Estis
Published: 07/11/2021 -
11. How Attention Pays™ For Productivity, Accountability & Profitability Featuring Neen James
Published: 31/10/2021 -
10. Communicating and Delivering Real Value Featuring Bob Burg
Published: 16/10/2021 -
9. How To Hug Your Haters & Make Customers Love Your Brand Featuring Jay Baer
Published: 05/10/2021 -
8. Aiming High - Mental Health & Business Impacts Featuring Darren Prince
Published: 05/10/2021 -
7. Creating and Leading A Customer-Centric Workplace Featuring Ashok Ramachandran
Published: 03/10/2021 -
6. Leveraging Social Media For Customer Service & Competitive Insights Featuring Madalyn Sklar
Published: 26/09/2021 -
5. Bringing The Human Back In Human Resources Featuring Dan Naiman
Published: 19/09/2021 -
4. How To Create a Frictionless Experience To Get and Keep Customers Loyal Featuring Adam Toporek
Published: 11/09/2021 -
3. Increasing Employee Engagement To Deliver Customer Excellence Featuring Colin Shaw
Published: 23/08/2021 -
2. Measuring Customer Loyalty (NPS and Beyond) Featuring Rob Markey
Published: 16/07/2021 -
1. How To Get Customers Back Again & Again Featuring Shep Hyken
Published: 05/07/2021
The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you’ll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.
