28. Influencing Desirable Customer Behaviors Through Experience Management with Howard Tiersky
Doing Customer Experience Right with Stacy Sherman - A podcast by Doing CX Right® - Mondays
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Stacy Sherman interviews Howard Tiersky, author of Winning Digital Customers, about how to drive desirable customer behaviors (buy, refer) as the root cause of business success. You'll hear actionable ways to stay relevant to customers in a world-changing so fast and earn customers' love and emotional commitment. Much entails applying customer research and design thinking best practices to maximize your competitiveness. Listen, learn and start Doing Customer Experience (CX) Right! Details at: www.DoingCXRight.com/podcasts
