Doing Customer Experience Right‬ with Stacy Sherman

A podcast by Doing CX Right®‬ - Mondays

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135 Episodes

  1. 136. Strengthening Customer Relationships: The Power of Tangible Rewards | Mark Stern

    Published: 01/07/2024
  2. 135. Curing the Healthcare Crisis: A Prescription for Better Patient Experiences | Sharon Weinstein

    Published: 24/06/2024
  3. 134: Customer Experience Winning Plays: Lessons From Mercedes-Benz Stadium | Harry Hynekamp

    Published: 10/06/2024
  4. 133. The Ripple Effect: How Employee Experience Impacts Customer Loyalty & Referrals | Dan Goodman

    Published: 03/06/2024
  5. 132. Building Lasting Customer Relationships: 5 Proven Tactics with Stacy Sherman

    Published: 20/05/2024
  6. 130. Seth Godin on AI, CX, and the Future of Customer Service

    Published: 07/05/2024
  7. 129. Improving Customer Service and Retention - The DARMA™ Method | Dave Seaton

    Published: 29/04/2024
  8. 128. Affordable Customer Service Strategies - Classroom to Startup Business | Monica Amadio

    Published: 22/04/2024
  9. 127. Customer Loyalty: From Impressed to Obsessed For ROI Growth | Jon Picoult

    Published: 15/04/2024
  10. 126. Generative AI Insights - Navigating the Future of Customer Service Experiences | Lior Arussy

    Published: 08/04/2024
  11. 125. Customer Service Fatigue - How To Prevent and Stop It with Laurie Guest

    Published: 01/04/2024
  12. 124. Cultural Intelligence: Improving Customer Service and Relationships | Andy Molinsky

    Published: 25/03/2024
  13. 123. The Great Debate: Price Versus Customer Service in Securing Brand Loyalty | Jeremy Hyde

    Published: 18/03/2024
  14. 122: Integrating Marketing & Customer Service: Content Strategies to Solidify Relationships | Bernie Borges

    Published: 11/03/2024
  15. 121. Cultivating Community and Conversations in Customer Service | Thom Singer

    Published: 04/03/2024
  16. 120. How to Design Effortless Customer Experience and Remove Roadblocks | Greg Mckeown

    Published: 26/02/2024
  17. 119. How to Build a Company Culture that Empowers Workers for Optimal Performance | Daniel Goleman

    Published: 19/02/2024
  18. 118. Lessons from Zappos - Elevating AI Integration for Next-Level Retail Customer Service | Alex Genov

    Published: 13/02/2024
  19. 117. How to increase customer satisfaction by asking the right questions | Marty Grunder

    Published: 05/02/2024
  20. 116. Using a “Give and Get” Philosophy to Improve Employee and Customer Satisfaction with Bryan Adams

    Published: 29/01/2024

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The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you’ll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.

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