Doing Customer Experience Right with Stacy Sherman
A podcast by Doing CX Right® - Mondays
171 Episodes
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172. Overcoming Mistakes: Proven Strategies for Turning Regret into Wins: Daniel Pink
Published: 21/04/2025 -
171. AI Voice Agents: Big CX Wins, Smarter Lessons, Better ROI | Richard Lin
Published: 14/04/2025 -
170. How to Move From Customer Success or Service to CX Leadership | Stacy Sherman
Published: 07/04/2025 -
169. Customer Experience Vs. Marketing: Which One Truly Drives Growth? | Nicole Donnelly
Published: 31/03/2025 -
168. Why Customers Love Nordstrom—Lessons For Every Business | Robert Spector
Published: 24/03/2025 -
167. Curing the Healthcare Crisis - A Prescription for Better Patient Experiences | Sharon Weinstein (Replay)
Published: 17/03/2025 -
166. Understand Your Customers Better: Data-Backed Ways to Build Relationships | Neil Hoyne
Published: 10/03/2025 -
165. Never Miss a Warning Signal—Predict & Prevent Customer Complaints with AI | Sid Banerjee
Published: 03/03/2025 -
164. AI Isn’t Just For Software: The Bold New World Of Product Personalization | Ben Weiss
Published: 24/02/2025 -
163. Voice Of Customer Truth: Why Customers Really Leave | Tzachi Ben-Sasson
Published: 17/02/2025 -
162. How to Increase Prices the Right Way—While Keeping Customers Loyal | Stacy Sherman
Published: 10/02/2025 -
161. How To Retain Your Best People During Challenging Times | Lisa Kaplowitz
Published: 03/02/2025 -
160. Revolutionize Customer Service with AI: How to Make $1M Without Extra Hires | Eric Skeens
Published: 27/01/2025 -
159. Predictable Revenue in Unpredictable Times: Strategies for CX Success | Aaron Ross
Published: 20/01/2025 -
158. Why Your Company Needs a Chief Design Officer (And What They Actually Do) | Mauro Porcini
Published: 13/01/2025 -
157. Lessons from 2024: Designing CX That Keeps Customers Coming Back in 2025
Published: 06/01/2025 -
156. How to Design Effortless Customer Experience and Remove Roadblocks | Greg McKeown (Replay)
Published: 16/12/2024 -
155: Mastering Emotional Intelligence to Drive Team Performance & CX Excellence| Daniel Goleman (A past favorite)
Published: 02/12/2024 -
154. Customer Service ROI - The Numbers Behind Loyalty | Neal Topf
Published: 25/11/2024 -
153. Earning Customer Loyalty, Not Just Sales, For Revenue Growth | Stacy Sherman + Fred Reichheld
Published: 18/11/2024
The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you’ll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.
