Doing Customer Experience Right with Stacy Sherman
A podcast by Doing CX Right® - Mondays
Categories:
152 Episodes
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133. The Ripple Effect: How Employee Experience Impacts Customer Loyalty & Referrals | Dan Goodman
Published: 03/06/2024 -
132. Building Lasting Customer Relationships: 5 Proven Tactics with Stacy Sherman
Published: 20/05/2024 -
130. Seth Godin on AI, CX, and the Future of Customer Service
Published: 07/05/2024 -
129. Improving Customer Service and Retention - The DARMA™ Method | Dave Seaton
Published: 29/04/2024 -
128. Affordable Customer Service Strategies - Classroom to Startup Business | Monica Amadio
Published: 22/04/2024 -
127. Customer Loyalty: From Impressed to Obsessed For ROI Growth | Jon Picoult
Published: 15/04/2024 -
126. Generative AI Insights - Navigating the Future of Customer Service Experiences | Lior Arussy
Published: 08/04/2024 -
125. Customer Service Fatigue - How To Prevent and Stop It with Laurie Guest
Published: 01/04/2024 -
124. Cultural Intelligence: Improving Customer Service and Relationships | Andy Molinsky
Published: 25/03/2024 -
123. The Great Debate: Price Versus Customer Service in Securing Brand Loyalty | Jeremy Hyde
Published: 18/03/2024 -
122: Integrating Marketing & Customer Service: Content Strategies to Solidify Relationships | Bernie Borges
Published: 11/03/2024 -
121. Cultivating Community and Conversations in Customer Service | Thom Singer
Published: 04/03/2024 -
120. How to Design Effortless Customer Experience and Remove Roadblocks | Greg Mckeown
Published: 26/02/2024 -
119. How to Build a Company Culture that Empowers Workers for Optimal Performance | Daniel Goleman
Published: 19/02/2024 -
118. Lessons from Zappos - Elevating AI Integration for Next-Level Retail Customer Service | Alex Genov
Published: 13/02/2024 -
117. How to increase customer satisfaction by asking the right questions | Marty Grunder
Published: 05/02/2024 -
116. Using a “Give and Get” Philosophy to Improve Employee and Customer Satisfaction with Bryan Adams
Published: 29/01/2024 -
115. The Analytics Edge - Transforming Customer Insights into Business Wins with Sean Albertson
Published: 22/01/2024 -
114. Fanocracy In Business - A New Era For Brand Loyalty with David Meerman Scott
Published: 16/01/2024 -
113. Setting the Bar - How to Become a Category of One Business with Joe Calloway
Published: 08/01/2024
The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you’ll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.
