22. Doing Customer Service Right in 2022 and Beyond with Jeff Toister
Doing Customer Experience Right with Stacy Sherman - A podcast by Doing CX Right® - Mondays
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In order to deliver the best customer service, you need to understand the full meaning and how to do it right. My featured guest Jeff Toister, a best-selling author of four customer service books, and trainer of one million people, shares what elite companies do differently to gain a competitive advantage that you can do too. Topics include: -What does customer service mean vs customer experience (CX) -How has customer service changed over time -What does cutting-edge research reveal -How to measure customer service beyond NPS -Is the customer always right -What can brands do to help angry & upset customers Learn more: DoingCXRight.com/podcasts
