CX Insider - Customer experience leaders sharing insights and ideas for customer service success

123 Episodes

1. Why Financial Literacy is the Key to Customer Retention, with Monika Hruba

   Published: 13/02/2023
2. How Neuroscience Can Transform Customer Journeys, with Duncan Thomas

   Published: 16/01/2023
3. Emotion Design for Blended Experiences, With Yasmin Borain

   Published: 05/12/2022
4. Trust and Loyalty in a Cost-of-Living Crisis, With Piers Watson

   Published: 21/11/2022
5. Customer Habits and Banking Biases, With Andrei Calin

   Published: 07/11/2022
6. Secrets to a Sustainable Life and Brand, With Lysa Hardy

   Published: 24/10/2022
7. Driving Culture Change in Banking Through VoC, With Mona Ibrahim

   Published: 10/10/2022
8. Business and the True Metaverse, With Benoit Soucaret

   Published: 26/09/2022
9. IoT and the Future of Banking, With Jorge and Javier

   Published: 13/09/2022
10. The Formula for Great Customer Service, With Sham Aziz

    Published: 16/08/2022
11. Reaching Net Zero in the Construction Industry, With Mats Bredborg

    Published: 01/08/2022
12. Why People Talk About Embedded Finance, With Spiros Margaris

    Published: 18/07/2022
13. How to Deliver Omnichannel Experience in the Car Industry, Aymen Ismail

    Published: 04/07/2022
14. The Power of Words, With Harry Ashbridge

    Published: 13/06/2022
15. How Do Public Sector Workers Perceive AI? With Dr Stephen Jeffares

    Published: 25/05/2022
16. How to Lead in Times of Crisis, With Meridith Elliott Powell

    Published: 09/05/2022
17. How Is VR Transforming Patient Experience? With Denise Silber

    Published: 26/04/2022
18. The Impact of Conversational AI on CX & the Workforce Crisis, With Rob Carpenter

    Published: 11/04/2022
19. Uncovering CX Challenges in the Automotive Industry, With Daniel Haas

    Published: 21/03/2022
20. What Is the Future of Patient Experience? With Maneesh Juneja

    Published: 07/03/2022