How Do Public Sector Workers Perceive AI? With Dr Stephen Jeffares
CX Insider - Customer experience leaders sharing insights and ideas for customer service success - A podcast by ACF Technologies
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What is the future of work? How will AI impact frontline workers in the public sector? Dr Stephen Jeffares from the University of Birmingham asked public sector workers what they think of digital technology and artificial intelligence. And it's really interesting. Read more about Stephen's research - https://link.springer.com/book/10.1007/978-3-030-54084-5
