The Delighted Customers Podcast with Mark Slatin

130 Episodes

1. #129 First Look: AI Hosts Dive into the Trusted Guide Roadmap™ Master Class

   Published: 04/04/2025
2. #128 Navigating the Power Core: A Strategic Approach to Customer Experience

   Published: 27/03/2025
3. #127 Balancing AI and Human Interactions

   Published: 21/03/2025
4. #126 Conquer Churn with Journey Mapping: Strategies for Customer Retention

   Published: 13/03/2025
5. #125 Inside LinkedIn: Designing Value for Members and Customers

   Published: 06/03/2025
6. #124 The Secret Ingredient to Customer Delight

   Published: 27/02/2025
7. #123 Stuck? Unlock Trust to Get Approval!

   Published: 20/02/2025
8. #122 Support, Don't Solve: Empowering Leaders to Create Authentic Spaces

   Published: 13/02/2025
9. #121 Achieving Value Realization with a CX Toolkit

   Published: 06/02/2025
10. #121 Understanding Customer Value

    Published: 30/01/2025
11. #120 Strategies for Integrating AI in CXM from a Marketing Legend

    Published: 23/01/2025
12. #119 The Impact of Partnerships on Customer Experience

    Published: 16/01/2025
13. #118 Innovative AI Solutions for CX with Marbue Brown

    Published: 09/01/2025
14. # 117 From Harvard to CX Excellence: Lessons from the Classroom

    Published: 02/01/2025
15. #116 ACSI Insights: Linking Satisfaction to Business Outcomes with Forrest Morgeson, PhD

    Published: 26/12/2024
16. #115 From Speedometers to Engines: Transforming CX with Tom DeVries

    Published: 19/12/2024
17. #114 Mastering Change by Building Stakeholder Relationships

    Published: 12/12/2024
18. #113 Enhancing Customer Satisfaction: Microsoft's UX Strategies

    Published: 05/12/2024
19. #112 Delivering on Customer Expectations at Experian with Tanya Thomas, CCXP

    Published: 28/11/2024
20. #111 Lessons from the "FIGS Love" Initiative and Beyond

    Published: 21/11/2024