Experience Action
A podcast by Jeannie Walters, CCXP - Tuesdays
113 Episodes
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The Art of CX Leadership
Published: 15/04/2025 -
CX Pulse Check - April 2025
Published: 08/04/2025 -
Turning Employee Insights into Customer Experience Breakthroughs
Published: 01/04/2025 -
Event Planning and CX
Published: 25/03/2025 -
Build Your CX Scorecard
Published: 18/03/2025 -
CX Pulse Check - March 2025
Published: 11/03/2025 -
What Do Customers Want?
Published: 04/03/2025 -
Get the CX Executive Role
Published: 25/02/2025 -
Storytelling to Connect with Customers
Published: 18/02/2025 -
CX Pulse Check - February 2025
Published: 11/02/2025 -
Commodities and Customer Experience
Published: 04/02/2025 -
Inclusive Communications and Training
Published: 28/01/2025 -
CX Pulse Check - January 2025
Published: 21/01/2025 -
CX Wins from 100 Episodes
Published: 14/01/2025 -
5 Year-End Reflection Questions
Published: 17/12/2024 -
Misaligned Customer Expectations
Published: 10/12/2024 -
CX Pulse Check - December 2024
Published: 03/12/2024 -
Mission and Vision in CX Strategy
Published: 19/11/2024 -
Turning Negative Feedback Into Actionable Insights
Published: 12/11/2024 -
CX Pulse Check - November 2024
Published: 05/11/2024
How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here to give you the answers you need! You won't want to miss an episode! Do you have a question? Visit askjeannie.vip to leave Jeannie a voicemail!
