Doing Customer Experience Right‬ with Stacy Sherman

152 Episodes

1. 92. The Power of Deliberate Calm To Maximize Customer Service Performance with Jacqui Brassey

   Published: 25/06/2023
2. 91. From Vision to Reality - Building a Customer Service Culture the Right Way with Ron Kaufman

   Published: 17/06/2023
3. 90. The Zero-In Formula - Building A Customer-Centric Brand That People Crave with Dennis Geelen

   Published: 11/06/2023
4. 89. Demystifying AI: How Humans and Machines Can Work Together with Kate Bradley Chernis

   Published: 03/06/2023
5. 88. Digital Transformation and CX Innovation Lessons With Dr. Joerg Storm

   Published: 21/05/2023
6. 87. Building an Irresistible Brand: The Link Between Employee Engagement and Customer Service with Josh Bersin

   Published: 14/05/2023
7. 86. The Trifecta of Trust: A Blueprint for Customer Experience Success with Joe Folkman

   Published: 07/05/2023
8. 85. Doing Digital Transformation Right - The Merge of Humans and AI Bots with Marcell Vollmer

   Published: 28/04/2023
9. 84. 5 Essential Elements of Creating Loyal Advocates and Raving Fans with Brittany Hodak

   Published: 23/04/2023
10. 83. The Competitive Edge - How Disruptive Start-Up Is Winning with Customer Experience featuring Zach Picon

    Published: 16/04/2023
11. 82. Unlock the Secrets of Starting a Thriving Customer-Centric Business or Side Hustle with Marcus Köhnlein

    Published: 09/04/2023
12. 81. The Future of Customer Service - How Generative AI is Changing the Game with Evan Kirstil

    Published: 01/04/2023
13. 80. The Path to Reinvention: Transforming Your Work and Life for Lasting Success with Joanne Lipman

    Published: 26/03/2023
14. 79. The Science Behind Happy Leadership and Improved Customer Service Experiences With Tia Graham

    Published: 19/03/2023
15. 78. The Art of Mastering Your Authentic Voice for Maximum Success with Cynthia James

    Published: 12/03/2023
16. 77. AI and the Human Element - How to Strike a Balance in the Workplace with Brian Solis

    Published: 05/03/2023
17. 76. Insights from Saturday Night Live About Customer Loyalty with Wally Feresten

    Published: 25/02/2023
18. 75. The Hook Model - Unlocking the Secrets of Customer Engagement with Nir Eyal

    Published: 19/02/2023
19. 74. Expert Insights on Improving Customer Experience in the Contact Center Industry with Peter Ryan

    Published: 12/02/2023
20. 73. Marketing & Customer Experience Trends From A CMO Executive Lens with Jackie Yeaney

    Published: 05/02/2023