107. How To Scale Modern Customer Service Experiences for Financial Gains with Andrew Carothers
Doing Customer Experience Right with Stacy Sherman - A podcast by Doing CX Right® - Mondays
Categories:
Want to digitally transform customer experiences like leading companies? Listen as Stacy Sherman interviews Andrew Carothers on how Cisco evolved from hardware to subscription services. Learn how Cisco aligned CX to recurring revenue models post-pandemic through: Adopting a digital-first approach Removing data silos between teams Implementing AI for faster service Tracking revenue-driving metrics Hear first-hand customer service strategies to scale elevated, personalized engagement. Discover why customer experience is still maturing and how to advance on the journey. Gain leadership insights like "clarity is kindness" that boost customer focus. This episode provides clear frameworks to future-proof your CX. More at
