CX Insider - Customer experience leaders sharing insights and ideas for customer service success

128 Episodes

1. Karen Clinkard on employAGILITY and using data to improve CX

   Published: 03/11/2020
2. Can retailers reconnect with their customers?

   Published: 27/10/2020
3. The future of retail

   Published: 21/10/2020
4. Carly Lake on getting results when working remote

   Published: 18/09/2020
5. Howard Brown on the new retail banking experience

   Published: 10/08/2020
6. Linking Kids for a better future

   Published: 29/07/2020
7. CEO Javier Perdices on healthcare digital transformation [Es]

   Published: 28/07/2020
8. CEO Cinde Dolphin on patient centricity

   Published: 26/06/2020
9. Richard Hadden on how employee engagement influences your profits

   Published: 22/06/2020
10. WFH - Alex & Liza on CSR, Sustainability and the new high street

    Published: 25/05/2020
11. WFH - Stuart Fearn on optimising your branch network during COVID-19

    Published: 21/05/2020
12. WFH - Charlene Li on Disruptive Leadership

    Published: 20/04/2020
13. WFH - Staying healthy at home with Jess Rieger

    Published: 03/04/2020
14. How can retail maintain a good customer experience remotely?

    Published: 26/03/2020
15. How can the test drive experience be improved?

    Published: 20/03/2020
16. The placement experience at ACF Technologies

    Published: 13/03/2020
17. How can telecoms optimise the retail experience?

    Published: 11/03/2020
18. How can banks tackle large queues?

    Published: 10/03/2020
19. Retail banking trends with RBR MD Dominic Hirsch

    Published: 05/03/2020
20. Can gyms & leisure centres improve their CX strategy?

    Published: 02/03/2020