CX Insider - Customer experience leaders sharing insights and ideas for customer service success
A podcast by ACF Technologies - Mondays
128 Episodes
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You Can't Make This Sh*p Up, With Paul Rutter
Published: 07/06/2021 -
Who Comes First, the Employee or the Customer? With Salman Sharif
Published: 17/05/2021 -
Stop Asking Your Customers to Call You, With Brian Kale
Published: 10/05/2021 -
Evaluating CX: Mystery Shopping or Crowdsourcing? With Antonio Maiorano
Published: 04/05/2021 -
Customer-Centricity in the Property Sector, With John King
Published: 26/04/2021 -
Why Planning to Fail Really Means Planning to Win, With Katie Stabler
Published: 19/04/2021 -
The 3 Pillars of Effective Customer Experience, With Ján Uriga
Published: 12/04/2021 -
Breaking Down Misconceptions About Customer Experience With Gustavo Imhof
Published: 06/04/2021 -
The Vaccine Passport Dilemma
Published: 29/03/2021 -
An Introduction to AI in Customer Feedback (Part 2)
Published: 22/03/2021 -
An Introduction to AI in Customer Feedback (Part 1)
Published: 09/03/2021 -
How to Personalise the In-Store Experience, with Richard Kelly
Published: 22/02/2021 -
Applying behavioural science to understand shopper habits, with Iona Carter
Published: 09/02/2021 -
ACF Exclusive: Delivery of UK's COVID-19 Booking System
Published: 28/01/2021 -
Neuromarketing: the new way to enhance customer experience, with Terry Wu
Published: 12/01/2021 -
Using retail events to save the high street, with Jason Sit
Published: 16/12/2020 -
Damien Davis on mental health and working remote
Published: 09/12/2020 -
Branch transformation part 3 Q&A (RBR BT20)
Published: 30/11/2020 -
The next gen banking experience part 2 (RBR BT20)
Published: 20/11/2020 -
The next-gen branch experience part 1 (RBR BT20)
Published: 15/11/2020
In our CX Insider studio, we initiate conversations with leading customer experience experts from various sectors. Our network consists of professionals striving to bring change to their company and industry. Starting our podcast with a humble audience, primarily consisting of colleagues from our office, we soon found the listeners who were eager to learn about delivering excellent customer experience. At our company ACF Technologies, disruptive innovation is the fundamental pillar of our mission. CX Insider carries a crucial role in expanding the community of creative thinkers beyond the now virtual walls of our office. We believe that we will spin the wheel of innovation by providing space to discuss novel concepts and continuously questioning the way things are done. If you are one of the thinkers and would like to become part of our community, follow us on LinkedIn and Instagram, and subscribe to our weekly episodes.
