CX Insider - Customer experience leaders sharing insights and ideas for customer service success
A podcast by ACF Technologies
Categories:
115 Episodes
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ACF Exclusive: Delivery of UK's COVID-19 Booking System
Published: 28/01/2021 -
Neuromarketing: the new way to enhance customer experience, with Terry Wu
Published: 12/01/2021 -
Using retail events to save the high street, with Jason Sit
Published: 16/12/2020 -
Damien Davis on mental health and working remote
Published: 09/12/2020 -
Branch transformation part 3 Q&A (RBR BT20)
Published: 30/11/2020 -
The next gen banking experience part 2 (RBR BT20)
Published: 20/11/2020 -
The next-gen branch experience part 1 (RBR BT20)
Published: 15/11/2020 -
Karen Clinkard on employAGILITY and using data to improve CX
Published: 03/11/2020 -
Can retailers reconnect with their customers?
Published: 27/10/2020 -
The future of retail
Published: 21/10/2020 -
Carly Lake on getting results when working remote
Published: 18/09/2020 -
Howard Brown on the new retail banking experience
Published: 10/08/2020 -
Linking Kids for a better future
Published: 29/07/2020 -
CEO Javier Perdices on healthcare digital transformation [Es]
Published: 28/07/2020 -
CEO Cinde Dolphin on patient centricity
Published: 26/06/2020 -
Richard Hadden on how employee engagement influences your profits
Published: 22/06/2020 -
WFH - Alex & Liza on CSR, Sustainability and the new high street
Published: 25/05/2020 -
WFH - Stuart Fearn on optimising your branch network during COVID-19
Published: 21/05/2020 -
WFH - Charlene Li on Disruptive Leadership
Published: 20/04/2020 -
WFH - Staying healthy at home with Jess Rieger
Published: 03/04/2020
In our CX Insider studio, we initiate conversations with leading customer experience experts from various sectors. Our network consists of professionals striving to bring change to their company and industry. Starting our podcast with a humble audience, primarily consisting of colleagues from our office, we soon found the listeners who were eager to learn about delivering excellent customer experience. At our company ACF Technologies, disruptive innovation is the fundamental pillar of our mission. CX Insider carries a crucial role in expanding the community of creative thinkers beyond the now virtual walls of our office. We believe that we will spin the wheel of innovation by providing space to discuss novel concepts and continuously questioning the way things are done. If you are one of the thinkers and would like to become part of our community, follow us on LinkedIn and Instagram, and subscribe to our weekly episodes.