CX Insider - Customer experience leaders sharing insights and ideas for customer service success
A podcast by ACF Technologies
Categories:
123 Episodes
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The CX Insider Christmas Special #123
Published: 04/12/2024 -
Are Customer Surveys Dead? - W / Sharad Khandelwal (SentiSum) #122
Published: 18/11/2024 -
The Future Of Optical Retail With Personalisation - W / Mohamed Elsalam (Magrabi) #121
Published: 04/11/2024 -
Black Hawks To Banking - w / Ronelle Arbib from Recognise Bank
Published: 21/10/2024 -
Securing Time And Trust With Customer Experience - w / Monique Theile from Chrono24 | #119
Published: 30/09/2024 -
The Future of Automotive Cockpits and Global Design Innovation - w / Gianluca Brugnoli | #118
Published: 18/09/2024 -
Challenges of Employee Retention and Finding Your Product Market Fit
Published: 19/08/2024 -
Inside The Rebirth Of Bury FC
Published: 29/07/2024 -
Fan Ownership: The Future of Football Clubs? - w/ Andrew Madaras (Dunstable Town FC)
Published: 12/07/2024 -
Empowering Sales Teams with Predictive Analytics - w/ Michael Theodore (Scalr)
Published: 25/06/2024 -
Sentiment Analysis & Debunking AI Myths in Sales - w/ Joel Passen (Sturdy.AI)
Published: 10/06/2024 -
Trust Building in Sales & Generative AI Evolutions - w/ Rebekah Panepinto
Published: 21/05/2024 -
Transforming Brand Experience in Banks & Building Societies w/ Martin Shires, Michael Heanue & Greg Copley (Glory, M Worldwide, ACF Technologies)
Published: 07/05/2024 -
Retail Restructuring & Rise of Entrepreneurship - w/ Sham Aziz (Thecxway)
Published: 30/04/2024 -
Innovating Customer Communication in the Financial Sector - w/ Andrew Stevens (Quadient)
Published: 15/04/2024 -
Patient Experiences & Future Regulations in the C*nnabis Industry – w/ Simon Erridge (CuraLeaf)
Published: 27/03/2024 -
EV Innovations and the Merge of Physical & Digital CX - w/ Chris Warwick (Electromin)
Published: 05/03/2024 -
Ownership of Data & AI Evolutions in Surveys – w/ Kelly Cormac (SurveyMonkey)
Published: 26/02/2024 -
Crafting Moments of CX Magic - w/ Shep Hyken
Published: 12/02/2024 -
How to Deliver Large-scale Technology Projects - w/ Simon Ronald & Laurence Leach (ACF Technologies)
Published: 30/01/2024
In our CX Insider studio, we initiate conversations with leading customer experience experts from various sectors. Our network consists of professionals striving to bring change to their company and industry. Starting our podcast with a humble audience, primarily consisting of colleagues from our office, we soon found the listeners who were eager to learn about delivering excellent customer experience. At our company ACF Technologies, disruptive innovation is the fundamental pillar of our mission. CX Insider carries a crucial role in expanding the community of creative thinkers beyond the now virtual walls of our office. We believe that we will spin the wheel of innovation by providing space to discuss novel concepts and continuously questioning the way things are done. If you are one of the thinkers and would like to become part of our community, follow us on LinkedIn and Instagram, and subscribe to our weekly episodes.
