CX Decoded By CMSWire

70 Episodes

1. Marketing Is a Growth Engine: A Wake-Up Call for CMOs

   Published: 31/03/2025
2. Future-Proofing Brands: A Deep Dive With Winnebago and PatPat

   Published: 27/11/2024
3. Smarter Customer Support, With AI the Ultimate Sidekick

   Published: 30/10/2024
4. 90-Day CMOs: Foundational Marketing Leadership Defined

   Published: 01/10/2024
5. Empanadas and Home Security: How Employee Experience Shapes Customer Loyalty

   Published: 26/08/2024
6. Mind and Machine: Two Paths to Marketing Mastery

   Published: 23/07/2024
7. The New Digital Frontiers of Customer Service Excellence

   Published: 18/06/2024
8. Building a Culture of Accessibility: Shelby Mitchell, Discover

   Published: 21/05/2024
9. Intersection of CX and Service Design: Karan Thaker, Northwestern Mutual

   Published: 30/04/2024
10. CX and EX Synergy: Sam Stern, LinkedIn

    Published: 19/03/2024
11. Path to Customer Centricity: Sri Narasimhan, CVS

    Published: 20/02/2024
12. Digital CX Evolution: Jessica Austin Barker, TIAA

    Published: 30/01/2024
13. CX-EX Mastery on the Greens: Gautam Patankar, Bobby Jones Links

    Published: 19/12/2023
14. Strategic Alignment for CX and EX: April Ho-Nishimura, onsemi

    Published: 20/11/2023
15. AI-Empowered CX With Shri Nandan, Comcast

    Published: 17/10/2023
16. Experience Design With Jason Ferrell, Capital One

    Published: 19/09/2023
17. Infuse Agility Into CX

    Published: 13/06/2023
18. Inside the CX Toolbox

    Published: 30/05/2023
19. Generative AI Meets CX

    Published: 16/05/2023
20. Creating Customer Loyalty Through Brand Consistency and Innovation

    Published: 12/05/2023