Customer Service Academy

136 Episodes

1. 134: Does Your Technology Delight or Aggravate Your Customers?

   Published: 13/05/2023
2. 133: Customer Experience Is Your Recession Plan

   Published: 30/04/2023
3. 132: Building Experiences + Relationships Through Empathy

   Published: 15/04/2023
4. 131: Leading Teams To Deliver Exceptional CX with Steve DiGioia

   Published: 31/03/2023
5. 130: Employee Experience Is Rocket Fuel for Customer Experience

   Published: 18/03/2023
6. 129: How Personalization Will WOW Your Customers and Grow Your Sales

   Published: 04/03/2023
7. 128: Beyond Gut Instincts - Let Data and Benchmarking Be Your Guide With Barbara Boden and Ann McNally

   Published: 26/02/2023
8. 127: Developing Customer Relationships With Janyelle Milton

   Published: 19/02/2023
9. 126: ChatGPT: Way Less Scary Than Skynet or the Matrix

   Published: 11/02/2023
10. 125: Sustaining High Performance and Employee Well Being With Brandi Olson

    Published: 27/01/2023
11. 124: Recruiting and Retaining Powerhouse Teams in 2023

    Published: 14/01/2023
12. 123: Customer Experience Trends for 2023

    Published: 02/01/2023
13. 122: The Ghosts of CX Past, Present, and Future

    Published: 20/12/2022
14. 121: Helping Teams Do Their Best Work With Gustavo Razzetti

    Published: 10/12/2022
15. 120: Bring the Thankfulness and Dump the Excuses

    Published: 19/11/2022
16. 119: Building Trust by Delivering on Your Brand Promise With Jason Bradshaw

    Published: 13/11/2022
17. 118: What Halloween Horror Nights Taught Me About Customer Price and Value Perception

    Published: 29/10/2022
18. 117: A Proven Service Recovery Model When Things Go Wrong

    Published: 15/10/2022
19. 116: 10 Customer Experience Rules For Business Success

    Published: 02/10/2022
20. 115: Are You Recession-Proofing Your Business Through Customer Experience?

    Published: 25/09/2022