Customer Service Academy

136 Episodes

1. 154: 7 Tips to Selecting Your Customer Experience Leader

   Published: 26/03/2024
2. 153: Using Pattern of Management To Drive Customer + Employee Experiences

   Published: 09/03/2024
3. 152: Understanding Customers With Dave Norton

   Published: 01/03/2024
4. 151: Great Employee Experiences = Great Customer Experiences

   Published: 28/01/2024
5. 150: Human-Level Customer Experience From A.I. With Nikola Mrkšić

   Published: 13/01/2024
6. 149: Customer Experience Trends for 2024

   Published: 30/12/2023
7. 148: Creating Magnetizing Experiences in Corporate Real Estate With Simon Elliot

   Published: 10/12/2023
8. 147: Win the Holiday Hustle to Delight Your Customers and Employees

   Published: 25/11/2023
9. 146: Strengths Based, Trauma Informed Marketing and Experiences With Kat Kennan

   Published: 17/11/2023
10. 145: 10 Effective Team and Customer Communication Strategies

    Published: 05/11/2023
11. 144: Spooktacular Leadership Lessons From Halloween

    Published: 27/10/2023
12. 143: Leading Digital Product Strategy and Transformation with Jonathon Hensley

    Published: 14/10/2023
13. 142: Getting the Most Out of Customer Service Week (and CX Day)

    Published: 01/10/2023
14. 141: 5 Step Framework to Protect Quality and Experience

    Published: 19/09/2023
15. 140 Leadership Mindset for Growth With James Saliba

    Published: 09/09/2023
16. 139: Simplified Journey Mapping to Grow Your Customer Loyalty (and Sales)

    Published: 26/08/2023
17. 138: My Journey Through the Healthcare System and Patient Experience

    Published: 11/08/2023
18. 137: 5 Leadership Lessons From Independence Day

    Published: 30/06/2023
19. 136: Reframing Your Sales Process by Showcasing Your Value With Lisa J. Smith

    Published: 10/06/2023
20. 135: Memorial Day and the Spirit of Service

    Published: 28/05/2023