CELab: The Customer Education Lab
A podcast by CELab
152 Episodes
-
Episode 72 - He Said Dee Said CE Said - Part 2
Published: 01/01/2022 -
Episode 71 - He Said Dee Said CE Said - Part 1
Published: 27/12/2021 -
Episode 70 - Christy Hollingshead - Data Doesn't Lie
Published: 15/12/2021 -
Episode 69 - Next-Level Instructional Design with Mike Di Gregorio
Published: 23/11/2021 -
Episode 68 - Hardware and Software for Customer Education
Published: 31/10/2021 -
Episode 67 - Developing Content at Scale for Highly Configurable SaaS Products
Published: 17/10/2021 -
Episode 66 - Keeping Content Up to Date
Published: 24/09/2021 -
Episode 65 - Customer Education Hiring and Team Structure - Revisited!
Published: 16/07/2021 -
Episode 64 - The Scale Engine
Published: 25/06/2021 -
Episode 63 - 2021 State of Customer Education Industry: TSIA & Thought Industries Reports
Published: 11/06/2021 -
Episode 62 - Debbie Smith - Certification for SaaS Businesses
Published: 28/05/2021 -
Episode 61 - Sam Cummings - Inspiring, Cultivating, and Distributing Success through Learning
Published: 14/05/2021 -
Episode 60 - Gagne's Nine Events of Instruction
Published: 29/04/2021 -
Episode 59 - Steve Cornwell Discusses the Evolution of Customer Education and Learning Ops
Published: 16/04/2021 -
Episode 58 - Orchestrated Onboarding with Donna Weber
Published: 30/03/2021 -
Episode 57 - Brian Childs Shares a Training Maturity Model to Grow and Scale Customer Education Teams
Published: 19/03/2021 -
Episode 56 - Michael Harnum from @ESGsuccess Tells Us Why Customer Education and Customer Success are Really the Same Business and Walks Us Through a Maturity Model for Both
Published: 05/03/2021 -
Episode 55 - Product-Focused Afterthought - Exploring Customer Education’s Role in Customer Success with Lincoln Murphy
Published: 19/02/2021 -
Episode 54 - Eugene Lee Takes the Investor View on Customer Education
Published: 04/02/2021 -
Episode 53 - Exploring Consolidated Learning Strategies with Ted Blosser
Published: 22/01/2021
CELab is the Customer Education Lab for Innovative Customer Success, Enablement, and Marketing Teams. Our mission is to explore how to build Customer Education programs, experiment with new approaches, and exterminate the myths and bad advice that stop growth dead in its tracks.
