CELab: The Customer Education Lab

147 Episodes

1. Episode 67 - Developing Content at Scale for Highly Configurable SaaS Products

   Published: 17/10/2021
2. Episode 66 - Keeping Content Up to Date

   Published: 24/09/2021
3. Episode 65 - Customer Education Hiring and Team Structure - Revisited!

   Published: 16/07/2021
4. Episode 64 - The Scale Engine

   Published: 25/06/2021
5. Episode 63 - 2021 State of Customer Education Industry: TSIA & Thought Industries Reports

   Published: 11/06/2021
6. Episode 62 - Debbie Smith - Certification for SaaS Businesses

   Published: 28/05/2021
7. Episode 61 - Sam Cummings - Inspiring, Cultivating, and Distributing Success through Learning

   Published: 14/05/2021
8. Episode 60 - Gagne's Nine Events of Instruction

   Published: 29/04/2021
9. Episode 59 - Steve Cornwell Discusses the Evolution of Customer Education and Learning Ops

   Published: 16/04/2021
10. Episode 58 - Orchestrated Onboarding with Donna Weber

    Published: 30/03/2021
11. Episode 57 - Brian Childs Shares a Training Maturity Model to Grow and Scale Customer Education Teams

    Published: 19/03/2021
12. Episode 56 - Michael Harnum from @ESGsuccess Tells Us Why Customer Education and Customer Success are Really the Same Business and Walks Us Through a Maturity Model for Both

    Published: 05/03/2021
13. Episode 55 - Product-Focused Afterthought - Exploring Customer Education’s Role in Customer Success with Lincoln Murphy

    Published: 19/02/2021
14. Episode 54 - Eugene Lee Takes the Investor View on Customer Education

    Published: 04/02/2021
15. Episode 53 - Exploring Consolidated Learning Strategies with Ted Blosser

    Published: 22/01/2021
16. Episode 52 - What Can David Bowie Teach Us About Customer Education

    Published: 08/01/2021
17. Episode 51 - COGNITION 2020 - 6 Principles to Building a Customer Education Program

    Published: 10/12/2020
18. Episode 50 - CELab Anniversary Special

    Published: 25/11/2020
19. Episode 49 - Customer Education Conferences Recap 2020

    Published: 12/11/2020
20. Episode 48 - CELab Live Mailbag

    Published: 29/10/2020