57. Leading Experience Management During Uncertain Times with Bruce Temkin
Doing Customer Experience Right with Stacy Sherman - A podcast by Doing CX Right® - Mondays
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What does Experience Management (XM) mean? How is it changing, and what can leaders do to "boost inertia" to radically improve customer service, employee empowerment, and all human experiences at scale? Listen to Stacy Sherman and Bruce Temkin, Head of Qualtrics XM Institute, answer these questions and discuss six key laws of experience management to maximize results. You'll hear actionable tips to be a change agent and not only survive but actually thrive during uncertain times. Learn more at DoingCXRight.com/podcast
