What account managers can learn about the science of listening, with Dr Laura Janusik

This episode is for you, if you're interested in improving your listening. You're going to learn why listening is a strategy and not skill; the only way we can tell if someone's listening to us, which I found really fascinating; some great tips for training yourself to listen better; and also why there are four listening habits, and how you can assess which listening dominance you have, and how that can help you connect better with others. I think there are loads of tips here for account managers who are dealing with their clients. And listening is such an important thing to do well. I hope you enjoy the chat with Dr Laura Janusik and you come away with lots of tips and ideas to improve your listening. And I hope that you'll go ahead and take the Echo profile test which Laura mentions, to see which dominance you have and how that can help you in your communication with your clients. A quick reminder also that if you are interested in more tips and ideas for your role in creative agency account management, then come over to my website. It's accountmanagementskills.com, where there are lots of information and resources for agency account managers. I look forward to seeing you on the next one.