The Operational Excellence Show
A podcast by Leading Business Consultant Marianne Rutz
160 Episodes
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Kevin Wilkinson - Factoring the Future and Reshaping Property Management
Published: 11/10/2024 -
Cancerversary Reflections: How I Found Purpose and Power in Leadership
Published: 04/10/2024 -
Mike Roberts on Building a Human-Centered LinkedIn Digital Strategy
Published: 27/09/2024 -
The CEO Playbook - Part 3
Published: 20/09/2024 -
The CEO Playbook - Part 2
Published: 13/09/2024 -
The CEO Playbook - Part 1
Published: 05/09/2024 -
Episode 141 - OPEX- Leading Gents - Dave D’Arcy - Laughing Leadership is Leadership a Laughing Matter
Published: 31/05/2023 -
Episode 140 - OPEX - Chasing Dreams and Achieving Goals - Cheers to Rutz Consultings 5th Birthday!
Published: 26/04/2023 -
Episode 139 - OPEX - Navigating the Identity Maze as an Individual, a CEO and a Thought Leader
Published: 20/04/2023 -
Episode 138 - OPEX - Foundation Series - BONUS EPISODE - Customer Service Delivery Made Easy - HOW TO BECOME A BETTER LEADER
Published: 12/04/2023 -
Episode 137 - OPEX - Foundation Series - Customer Service Delivery Made Easy - Week 4 - SHOW ME THE MONEY IN CUSTOMER SERVICE
Published: 05/04/2023 -
Episode 136 - OPEX - Foundation Series - Customer Service Delivery Made Easy - Week 3 - DO NOT OPERATE IN SILO
Published: 29/03/2023 -
Episode 135 - OPEX - Foundation Series - Customer Service Delivery Made Easy - Week 2 - THE BACKBONE OF OUR ORGANISATION… THE OPS HANDBOOK
Published: 22/03/2023 -
Episode 134 - OPEX - Foundation Series - Customer Service Delivery Made Easy - Week 1 - 3 POWERFUL STEPS TO ENSURE YOU HIRE THE RIGHT PEOPLE!
Published: 15/03/2023 -
Episode 133 - OPEX - Leading Ladies - Wendy Sellers - The HR Lady
Published: 08/02/2023 -
Episode 133 - OPEX - Leading Ladies - Wendy Sellers - The HR Lady
Published: 08/02/2023 -
Episode 132 - OPEX- Leading Ladies - Marybeth Gregg
Published: 01/02/2023 -
Episode 131 - OPEX - Where is your customer Service going Wrong?
Published: 26/01/2023 -
Episode 130 - OPEX - Perspective is Key
Published: 19/01/2023 -
Episode 129 - OPEX- Leading Gents - Ken Babcock - It Takes Two To Tango
Published: 11/01/2023
Join Marianne Rutz and world-renowned leaders in the contact centre industry for the Operational Excellence Show. Dig deep into the industries hot topics and gain valuable advice, insights and wisdom.