The CX Cast
A podcast by Forrester - Tuesdays
260 Episodes
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308: Generative AI Needs Design And Will Transform It
Published: 06/06/2023 -
307: TD Bank’s CX Journey
Published: 30/05/2023 -
306: How To Fit The Role Of CMO
Published: 23/05/2023 -
305: Customer Obsession Matters For CX Quality
Published: 16/05/2023 -
304: Why You Can’t Create Value For Customers
Published: 09/05/2023 -
303: We Try Out Our Own Culture Research
Published: 02/05/2023 -
302: Privacy & CX
Published: 25/04/2023 -
301: Practitioner Stories: Embedding CX Design at Avangrid
Published: 18/04/2023 -
300: Practitioner Stories: Building The CX Function At Avangrid
Published: 11/04/2023 -
299: The CX Leader’s Guide To The Green Consumer
Published: 04/04/2023 -
298: The CX Of Mobility
Published: 28/03/2023 -
297: CX Leader Priorities: Measure CX Performance And Prove ROI
Published: 21/03/2023 -
296: CX Leader Priorities: Enable CX With Technology
Published: 14/03/2023 -
295: CX Leader Priorities: Design Experiences That Drive Loyalty
Published: 07/03/2023 -
294: CX Leader Priorities: Embed Customer Insights Into The Business
Published: 28/02/2023 -
293: CX Leader Priorities: Collect and Analyze Data For Customer Insights
Published: 17/02/2023 -
292: CX Leader Priorities: Establish, Fund, And Scale The CX Function
Published: 13/02/2023 -
291: Our 2023 CX Predictions
Published: 07/02/2023 -
CX Cast 2023 Trailer
Published: 31/01/2023 -
289: Empathy in Customer Service
Published: 21/06/2022
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
