The CX Cast
A podcast by Forrester - Tuesdays
260 Episodes
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CX Cast Replay: Paying Employees For CX Is A Bad Idea
Published: 03/06/2025 -
406: Is AI Revolutionizing The Contact Center?
Published: 27/05/2025 -
405: High-Tech Industry CX Strategies
Published: 20/05/2025 -
404: No More Excuses: Practice Customer Obsession The Right Way
Published: 13/05/2025 -
403: Where Should Your CX Function Sit?
Published: 06/05/2025 -
402: Develop Your CX Leadership
Published: 29/04/2025 -
401: How To Drive Growth By Aligning Your Brand Promise With CX
Published: 22/04/2025 -
400: The CX Culture Change Blueprint
Published: 15/04/2025 -
399: Build Your EX-To-CX Strategy Now
Published: 08/04/2025 -
398: Advanced Analytics Will Transform Your CX Practice
Published: 01/04/2025 -
397: Generative AI: Lessons Learned
Published: 25/03/2025 -
396: Guerilla CX
Published: 18/03/2025 -
395: Practitioner Stories: Embracing Journey Centricity At Nissan
Published: 11/03/2025 -
394: Getting Stakeholder Buy-In For Customer Research Pt. 2
Published: 04/03/2025 -
393: How To Pick A CX Strategy Consulting Partner
Published: 25/02/2025 -
392: Evaluating Customer Feedback Management Platforms
Published: 18/02/2025 -
Episode 391: Practitioner Stories: Creating A CX Change Factory At E&
Published: 12/02/2025 -
Episode 390: Forrester Predictions 2025: Healthcare
Published: 04/02/2025 -
389: Forrester Predictions 2025: Retail
Published: 28/01/2025 -
388: Forrester Predictions 2025: Government
Published: 21/01/2025
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
