Questions for now - Compelling perspectives on digital CX

63 Episodes

1. Shifting customer engagement from transactional to human

   Published: 04/10/2019
2. Using data to understand customers from Wix.com

   Published: 21/06/2019
3. How Dropbox converts freemium users into premium payers

   Published: 07/06/2019
4. The CX guru showing great companies how to be amazing

   Published: 31/05/2019
5. Meet the CX leader who learned her trade in the trenches

   Published: 24/04/2019
6. WIA – Conall Laverty, Founder & CEO

   Published: 11/04/2019
7. How Headspace converts new users into customers for life

   Published: 15/03/2019
8. Getting clever about CRM - Insights from Salesforce

   Published: 11/02/2019
9. The importance of a customer-first mindset - Insights from HubSpot

   Published: 19/03/2018
10. How I raised Net Promoter Score from 8 to 68 - Alan McNab, MD EMEA of Velocidi

    Published: 13/03/2018
11. Scaling CX - A talk with Airbnb's head of global customer experience

    Published: 05/03/2018
12. 7 imperatives for moving your customer experience to the next level

    Published: 19/02/2018
13. Jeffrey Puritt - President & CEO, TELUS International

    Published: 05/02/2018
14. Rod Jones - the man who helps CX Leads make better decisions

    Published: 21/01/2018
15. Leadership coaching - Insights from tech giant Airbnb (with Renn Vara)

    Published: 08/01/2018
16. Cogs and Marvel - Roisin Callaghan, CEO C&G USA

    Published: 24/12/2017
17. Vivino - Chad Boonsupa, Global VP of Customer Experience

    Published: 10/12/2017
18. Getting personal: Leveraging the power of IoT and big data (with Strava)

    Published: 27/11/2017
19. Peter Ryan - Ryan Strategic Advisory

    Published: 22/11/2017
20. Asana - Brian Boroff, Head of Customer Success, Services and User Operations

    Published: 12/11/2017