Questions for now - Compelling perspectives on digital CX

64 Episodes

1. How Indeed.com views and masters client success

   Published: 16/10/2019
2. Shifting customer engagement from transactional to human

   Published: 04/10/2019
3. Using data to understand customers from Wix.com

   Published: 21/06/2019
4. How Dropbox converts freemium users into premium payers

   Published: 07/06/2019
5. The CX guru showing great companies how to be amazing

   Published: 31/05/2019
6. Meet the CX leader who learned her trade in the trenches

   Published: 24/04/2019
7. WIA – Conall Laverty, Founder & CEO

   Published: 11/04/2019
8. How Headspace converts new users into customers for life

   Published: 15/03/2019
9. Getting clever about CRM - Insights from Salesforce

   Published: 11/02/2019
10. The importance of a customer-first mindset - Insights from HubSpot

    Published: 19/03/2018
11. How I raised Net Promoter Score from 8 to 68 - Alan McNab, MD EMEA of Velocidi

    Published: 13/03/2018
12. Scaling CX - A talk with Airbnb's head of global customer experience

    Published: 05/03/2018
13. 7 imperatives for moving your customer experience to the next level

    Published: 19/02/2018
14. Jeffrey Puritt - President & CEO, TELUS International

    Published: 05/02/2018
15. Rod Jones - the man who helps CX Leads make better decisions

    Published: 21/01/2018
16. Leadership coaching - Insights from tech giant Airbnb (with Renn Vara)

    Published: 08/01/2018
17. Cogs and Marvel - Roisin Callaghan, CEO C&G USA

    Published: 24/12/2017
18. Vivino - Chad Boonsupa, Global VP of Customer Experience

    Published: 10/12/2017
19. Getting personal: Leveraging the power of IoT and big data (with Strava)

    Published: 27/11/2017
20. Peter Ryan - Ryan Strategic Advisory

    Published: 22/11/2017