139 Episodes

  1. $208k for a LeBron replay? NFTs Explained

    Published: 31/03/2021

  2. How Fandom is Evolving w/ Zoe Scaman

    Published: 24/03/2021

  3. Amaze Your Customers and Fans w/ Shep Hyken

    Published: 12/03/2021

  4. Leadership Lessons from a Disney Legend w/ Lee Cockerell

    Published: 09/03/2021

  5. Find Your SPARK w/ Simon T. Bailey

    Published: 01/03/2021

  6. Making Swag Easy w/ Jeremy Parker

    Published: 22/02/2021

  7. Shifting Perspectives for Customer-Centric Marketing w/ Elisa Padilla

    Published: 17/02/2021

  8. Celebrating 50 episodes with our Top 5 favorite clips

    Published: 08/02/2021

  9. Designing Effective Remote Work Teams w/ Steph Smith

    Published: 02/02/2021

  10. Utilizing Technology to Solve Business Problems w/ Adam Polansky

    Published: 25/01/2021

  11. The Future of Customer Experience w/ Steven Van Bellegham

    Published: 19/01/2021

  12. Bringing the X-Factor to Guest and Employee Experience w/ Kami Testa

    Published: 13/01/2021

  13. The Customer Experience Playbook w/ Jonathan Daniels

    Published: 21/12/2020

  14. Importance of Versatility and Vulnerability in Leadership

    Published: 14/12/2020

  15. A Culture of Experimentation and Innovation w/ Jesse Cole

    Published: 08/12/2020

  16. Lessons from the Business of Hip-Hop w/ Dan Runcie

    Published: 01/12/2020

  17. The Future of Venue Experiences w/ Drew Berst

    Published: 23/11/2020

  18. The Power of Service and Reinvention w/ Brandon Steiner

    Published: 16/11/2020

  19. Great Leaders Establish, Operationalize, and Sustain Values

    Published: 10/11/2020

  20. Livestreams, Guest Experience Philosophy, and CX at the Polls

    Published: 04/11/2020

5 / 7

Turn casual customers into faithful fans. And employees into evangelists. A dynamic show with different formats designed to help you grow average revenue per customer (ARPU) and reduce customer churn. Casual conversations with host David Millay and the best brand marketers and operators in the world. Scientific breakdowns of tribes, trends, theories and tests (brand case studies). And idea brainstorms with recurring guests, like Christina Garnett, Troy Hidduke Campbell, and Kaila Pettis. 

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