113 Episodes

  1. Employee Experience ROI

    Published: 26/07/2023

  2. Investigating Customer Experiences

    Published: 18/07/2023

  3. More than NPS

    Published: 11/07/2023

  4. Measuring and Communicating Improvements

    Published: 27/06/2023

  5. Shift Siloed CX To Connected CX

    Published: 20/06/2023

  6. CX Tech Tool Talk

    Published: 13/06/2023

  7. Step into CX Leadership

    Published: 06/06/2023

  8. The Case of Missing CX

    Published: 30/05/2023

  9. Get that CX Job!

    Published: 23/05/2023

  10. Be a Lifelong CX Learner

    Published: 16/05/2023

  11. Getting Data Right

    Published: 09/05/2023

  12. Starbucks CEO in the Store

    Published: 02/05/2023

  13. Is my CX Role In Jeopardy?

    Published: 25/04/2023

  14. Innovate with CX

    Published: 18/04/2023

  15. Overcoming Imposter Syndrome in CX Careers

    Published: 11/04/2023

  16. What's a Service Code and How Do We Use It?

    Published: 04/04/2023

  17. Journey Mapping - What's Next!?

    Published: 28/03/2023

  18. CX Budget for Growing Businesses

    Published: 21/03/2023

  19. WHY Align CX with Business Goals?

    Published: 14/03/2023

  20. CX and EX At Once

    Published: 07/03/2023

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How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here to give you the answers you need! You won't want to miss an episode! Do you have a question? Visit askjeannie.vip to leave Jeannie a voicemail!

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