Customer Support Leaders
A podcast by Charlotte Ward
341 Episodes
-
277: Reducing Escalations Through Strategic Engineering Partnerships; with Robert Cabral
Published: 06/09/2024 -
From The Archives: 49: Hiring in Support with Alyssa Percell
Published: 30/08/2024 -
276: Mastering Incident Management - Part 4b of 6; with Kat Gaines
Published: 23/08/2024 -
From The Archives: 47: Hiring in Support with Kristina King
Published: 16/08/2024 -
275: Unlocking the Power of Fractional Leadership in Customer Support; with Brian Levine
Published: 09/08/2024 -
From The Archives: 41: Careers in Support with Matt Dale
Published: 02/08/2024 -
274: Mastering Incident Management - Part 4 of 6; with Kat Gaines
Published: 26/07/2024 -
From The Archives: 40: Looking Beyond the Numbers with Mike Redbord
Published: 19/07/2024 -
273: Balancing Automation and Human Touch in Customer Support; with Cory Brown & Elliot Fox
Published: 12/07/2024 -
From The Archives: 36: Looking Beyond the Numbers with Ash Rhodes
Published: 05/07/2024 -
272: Transforming Support Teams: Leadership, Collaboration, and Building Cross-Functional Relationships; with Steve Tondé
Published: 28/06/2024 -
From The Archives: 11: Awkward Conversations with Hilary Dudek
Published: 21/06/2024 -
271: Mastering Incident Management - Part 3 of 6; with Kat Gaines
Published: 14/06/2024 -
270: Mastering Leadership Communication in Startup Support; with Andrew Rios
Published: 07/06/2024 -
269: Building Successful Call Centers from the Ground Up; with Joe DiNatale
Published: 31/05/2024 -
From The Archives: Episode 3: Nurturing Empathy in Customer Support with Natalie Ruhl
Published: 24/05/2024 -
268: Mastering Incident Management - Part 2 of 6; with Kat Gaines
Published: 17/05/2024 -
267: Finding the Balance Between Product and Functional Expertise; with Colin Flanigan
Published: 10/05/2024 -
266: The Art of Crafting Impactful Survey Questions; with Nick Zeisler
Published: 03/05/2024 -
265: Nurturing Your Professional Network: Authentic Strategies for Support Folk; with Jason Yun
Published: 27/04/2024
Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.
