Customer Experience Radio
A podcast by Success stories showcasing CX as a legit business strategy, hosted by Jill Heineck, Founder of Heineck & Company, Inc., a boutique real estate group specialized in high-touch, high level client experiences relocating executives globally.
48 Episodes
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Customer Experience Radio Welcomes: Matthew S. Harrison with Jackson Healthcare and Amy Otto with VirtualMed Staff
Published: 30/04/2021 -
Customer Experience Tip: Surprise and Delight
Published: 01/04/2021 -
Customer Experience Radio Welcomes: Author and Customer Retention Expert Joey Coleman
Published: 26/03/2021 -
Customer Experience Tip: Anticipate Wishes
Published: 18/03/2021 -
Customer Experience Tip: Offer Stability, Control and Certainty
Published: 04/03/2021 -
Customer Experience Tip: Manage Expectations, Not People
Published: 18/02/2021 -
Customer Experience Radio Welcomes Theo Gilbert-Jamison with Performance Solutions by Design
Published: 11/02/2021 -
Customer Experience Tip: It’s Not a Transaction, But an Intersection!
Published: 04/02/2021 -
Customer Experience Tip: Win Win
Published: 28/01/2021 -
Tactical Tip: Can You Explain What a Reverse Offer Is?
Published: 14/01/2021 -
Tactical Tip: What’s This I am Hearing About Selling My House Virtually?
Published: 31/12/2020 -
Customer Experience: Lessons Learned from Tony Hsieh
Published: 18/12/2020 -
Tactical Tip: How Will I Know What Comes Next Throughout the Process?
Published: 17/12/2020 -
Tactical Tip: What is the Showing Process?
Published: 03/12/2020 -
Tactical Tip: What are the Visuals You Will Use to Promote My Property?
Published: 19/11/2020 -
Tactical Tip: What Information Do I Need to Get My Listing Started?
Published: 05/11/2020 -
Customer Experience Radio Welcomes Hotelier and Director of Operational Excellence Leticia Tavares
Published: 03/11/2020 -
Customer Experience Radio Welcomes Brady Sandahl with KW Luxury Homes and Debbie Sharp with The Sharp Group
Published: 22/10/2020 -
Tactical Tip: How Much Time Do I Need to Prep My Home for Market?
Published: 22/10/2020 -
Customer Experience Radio Welcomes David Wachs with Handwrytten
Published: 14/10/2020
Customer Experience (CX) and business leaders alike join Jill in a lively discussion to share their successes as a result of a purposeful CX strategy, as well as breakthroughs that have impacted their business processes to provide stellar customer experiences. Listeners will get the 411 on the struggles and successes around committing to a strong customer experience initiative.
