CHURN FM
A podcast by Andrew Michael
290 Episodes
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EP 149 | John Zeratsky (Character) - Using Design Sprints to increase retention.
Published: 19/01/2022 -
EP 148 | Mohammad Nasrullah (Integry) - The impact of integrations on churn and retention.
Published: 12/01/2022 -
EP 147 | Philipp Wolf (Custify) - The importance of data hygiene when implementing a Customer Success tool.
Published: 05/01/2022 -
EP 146 | Tomer Suarez - How to convert your customer service from a “cost-center” into a profit driver
Published: 29/12/2021 -
EP 145 | Sonciary Pérez (Quala) - Engagement is not always a clear prediction of retention
Published: 22/12/2021 -
EP 144 | Kevan Lee (Oyster HR) - How and why churn and retention differs at Buffer, Polly, and Oyster HR.
Published: 15/12/2021 -
EP 143 | Lou Rosenfeld - How Rosenfeld Media built an engaged community driving long term retention for their business
Published: 08/12/2021 -
EP 142 | Dave Jackson (TheCustomer.Co) The 7 principles of Customer Success
Published: 01/12/2021 -
EP 141 | Ryan Glasgow (Sprig) - Why churn and retention always comes back to your user onboarding experience and how to improve it
Published: 24/11/2021 -
EP 140 | Puneet Kataria (CustomerSuccessBox) - The moving pieces of a successful customer success stack.
Published: 17/11/2021 -
EP 139 | Harini Gokul (AWS) - Baking Customer Success into your company’s DNA from day 1.
Published: 10/11/2021 -
EP 138 | Gareth Drabble - How Contentsquare use Health Scoring to predict adoption and retention
Published: 03/11/2021 -
EP 137 | Suresh Shankar (Crayon Data) - How to prevent churn with your enterprise customers
Published: 27/10/2021 -
EP 136 | Scott Singerman - Inside Mixpanel’s retention driving partnerships programs.
Published: 20/10/2021 -
EP 135 | Shreesha Ramdas (Strikedeck) - Transform your company’s customer success mindset from a cost centre to a growth centre
Published: 13/10/2021 -
EP 134 | Ryanne Doumet - How PandaDoc scaled their high touch customer success model as the company scaled.
Published: 06/10/2021 -
EP 133 | Basel Fakhoury (User Interviews) - Transitioning from a transactional to a subscription pricing model: How it affects customer retention.
Published: 29/09/2021 -
EP 132 | Kris Rudeegraap - 3 changes Sendoso made to achieve a net dollar retention close to 120% with their mid-market and enterprise customers.
Published: 22/09/2021 -
EP 131 | Marty Cagan (svpg) - How the best leaders empower their product teams and set them up for success.
Published: 15/09/2021 -
EP 130 | Carlos Gonzalez de Villaumbrosia (Product School) - How a strong community can add value to your business and ensure long term retention.
Published: 08/09/2021
CHURN FM is the podcast for subscription economy pros. Every Wednesday we hear how the world’s fastest growing companies are tackling churn and using retention & engagement to fuel their growth.
