290 Episodes

  1. E228 | Driving Engagement: Behavioral Science Insights from Credit Karma and Google with Irrational Labs CEO, Kristen Berman

    Published: 17/01/2024

  2. E227 | Soaring High in Customer Loyalty: Lessons from the Airline Industry with Loyalty Status CEO, Mark Ross-Smith

    Published: 10/01/2024

  3. E226 | The Bold Pivot: Dropping Peak Performer's $900K ARR to Start Inferless, with CEO Aishwarya Goel

    Published: 03/01/2024

  4. E225 | Hypercare: Bolt's Secret to Seamless Customer Onboarding with CCO, Shilpi Narang

    Published: 20/12/2023

  5. E224 | Bottoms-Up vs Top-Down: The SaaS Model Showdown with Dennis Mortensen

    Published: 13/12/2023

  6. E223 | Next-Gen Customer Success: Digital Education as a Key Strategy with Gainsight's Steve Cornwell

    Published: 06/12/2023

  7. E222 | Redefining Engagement: The Web 3.0 Approach to Customer Success with Dror Avieli

    Published: 29/11/2023

  8. E221 | Product + Success: The Winning Duo for Customer Success with Tatyana Mamut

    Published: 22/11/2023

  9. E220 | Unpacking User Retention Tactics at Tinder, TripAdvisor, and Facebook with Ravi Mehta

    Published: 15/11/2023

  10. E219 | Wolf-Mode Activated: Planhat's CCO Unveils Their Secret to Driving Exceptional Customer Outcomes

    Published: 08/11/2023

  11. E218 - Flatfile's Strategic Shift from PLG to Sales-Led and Back with VP of Customer Success Becca Weiss

    Published: 01/11/2023

  12. E217 | Maximizing Shots on Goal: The Key to Growth and Retention with AngelList's Matt Bilotti

    Published: 25/10/2023

  13. E216 | Leveraging the Jobs to be Done Framework for Customer Success with HubSpot's Daphne Costa Lopes

    Published: 18/10/2023

  14. E215 | Redefining Customer Success Without Direct Engagement with Vitally's CEO, Jamie Davidson

    Published: 11/10/2023

  15. E214 | Measurable Advocacy Strategies: Elevating Customer Success Manager Performance with Jonathan Riftin of Optimove

    Published: 04/10/2023

  16. E213 | Unlocking the Secrets of Acquiring Your Ideal Customers with Appcue's Meg Gowell

    Published: 27/09/2023

  17. E212 | Community-Driven Innovation: How Ivy's 15,000+ community members are Reshaping the AI Landscape with CEO, Dan Lenton

    Published: 20/09/2023

  18. E211 | How Strategic Partnerships Drive Customer Retention with Ashby's VP of Customer Success, Kelsey Peterson

    Published: 13/09/2023

  19. E211 | From Smallpdf to 50 Million Users: The Power of Micro Tools and Retention with Leah Tharin

    Published: 06/09/2023

  20. E210 | Data, Decisions, and Dollars: How Customer Success Operations Boosts Your Bottom Line with Luis Barbosa, Customer Experience Leader at Teya

    Published: 30/08/2023

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CHURN FM is the podcast for subscription economy pros. Every Wednesday we hear how the world’s fastest growing companies are tackling churn and using retention & engagement to fuel their growth.

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