290 Episodes

  1. EP29 | Nick Franklin (ChartMogul) - Why retention is your #1 weapon to drive expansion revenue and how to track it

    Published: 02/10/2019

  2. EP 28 | Omid Razavi (ServiceNow) - Preventing churn by building out a product success team

    Published: 25/09/2019

  3. EP27 | Jenny Campbell (DiscoverOrg) - 3 crucial customer health metrics you should monitor to prevent churn

    Published: 18/09/2019

  4. EP26 | Yu-Kai Chou - Gamification: 4 phases of a “Player’s Journey” and how it can help you improve retention

    Published: 11/09/2019

  5. EP25 | Vinay Bhagat (TrustRadius) - How to increase customer retention by adapting to the modern buyer’s journey

    Published: 04/09/2019

  6. EP24 | Guillaume Cabane - 4 Simple churn crushing tactics to unlock hyper-growth for your startup

    Published: 28/08/2019

  7. EP23 | Eleanor Dorfman - Faster is not always better: How Segment improved retention by adding friction to their onboarding process

    Published: 21/08/2019

  8. EP22 | Michael Redbord - How HubSpot turns customers into marketers by creating a customer-driven culture

    Published: 14/08/2019

  9. EP21 | Jinny Oh (Wandr) - How product strategy and UX design impact churn

    Published: 07/08/2019

  10. EP20 | John Gleeson - How KeepTruckin keeps a near-perfect customer retention rate

    Published: 31/07/2019

  11. EP19 | Wes Bush (ProductLed Institute) - Product-led growth, a buzz word or just good business?

    Published: 24/07/2019

  12. EP18 | Tina Todorovic - How this early-stage startup used instructional videos to curb churn

    Published: 17/07/2019

  13. EP17 | Stephen Levin (Zapier) - Why churn cannot be measured with a single number

    Published: 10/07/2019

  14. EP16 | David Skok (Matrix Partners) - Why churn is a critical metric for investors to understand when evaluating a startup

    Published: 03/07/2019

  15. EP15 | April Dunford - How to develop a retention building product positioning

    Published: 26/06/2019

  16. EP14 | Dennis Kayser - How Forecast uses predictive modelling to combat churn

    Published: 19/06/2019

  17. EP13 | Andrus Purde - How user acquisition impacts churn and how to measure it effectively

    Published: 12/06/2019

  18. EP12 | Patrick Campbell - How Profitwell increased their customer lifetime value from $6k to $150K

    Published: 05/06/2019

  19. EP11 | Mike Fiorillo - How Invision accidentally increased retention by focusing on virality

    Published: 29/05/2019

  20. EP10 | Julie Hogan (Drift) - Drift's focus on their customer's success and it's churn crushing effects

    Published: 22/05/2019

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CHURN FM is the podcast for subscription economy pros. Every Wednesday we hear how the world’s fastest growing companies are tackling churn and using retention & engagement to fuel their growth.

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