Be Customer Led

122 Episodes

1. Luis Angel-Lalanne on How Customer Listening is Evolving

   Published: 25/05/2022
2. Kevin Budelmann on The Connection Between Purpose, Brand, and Experience

   Published: 18/05/2022
3. Amy Shioji on Combining Strategy and Customer Experience

   Published: 11/05/2022
4. Andy Binns on Innovation and Identifying Corporate Explorers

   Published: 04/05/2022
5. Amanda Whiteside on CX & EX Leadership

   Published: 27/04/2022
6. Ryan Hart on the Evolution of Experience Management

   Published: 21/04/2022
7. Richard RB Botto on Building a Community & Member Experience

   Published: 13/04/2022
8. Marcela Lay – Influencing & Driving Culture Change

   Published: 06/04/2022
9. Steven Moy on Evolving Customer Needs & Future Tech

   Published: 30/03/2022
10. Steve Dion on Leadership, Culture & the Future of Work

    Published: 23/03/2022
11. Kermit Randa on the Importance of Customer Success in Driving CX

    Published: 16/03/2022
12. Michael Bartlett on His New Book – The Dark Side of CX

    Published: 09/03/2022
13. Katie Schlott Talks Inclusive Design & Designing for Women

    Published: 02/03/2022
14. Kerry Goyette Talks About Workplace Analytics & The Future of Work

    Published: 23/02/2022
15. Christy Dempster Talks to CX & Marketing Working Together

    Published: 16/02/2022
16. Todd Unger Discusses Organizing for Customer Experience, Leadership, and Community Growth

    Published: 09/02/2022
17. Clare Muscutt Helps Us Understand CX Community Building for WiCX

    Published: 02/02/2022
18. Sam Bright from Upwork and the integration of CX, Product, and Community

    Published: 26/01/2022
19. Becky Getz From Amazon and the Impact of CX on Culture Change

    Published: 19/01/2022
20. Eckhart Boehme from Unipro Solutions talks about ‘Jobs to Be Done’ & his Original Framework

    Published: 12/01/2022