How to Challenge Upsetting Behaviour

Interactions between team members can have a big impact on performance and outcomes. Disrespect and hostility can create a threatening environment and hinder collaboration and productivity. In a medical setting, it could literally be a life-or-death situation.The Civility Saves Lives movement aims to raise awareness about the importance of behaviour and promote a culture of civility. By showing respect and support towards each-other, teams can enhance their performance, deliver better outcomes, and provide a healthier and kinder path towards personal growth.In this episode, Dr Chris Turner, co-founder of the Civility Saves Lives movement, demonstrates how we can create an environment where civility is valued, information is freely shared, and everyone feels empowered to contribute. By taking the time to show respect – and to address disrespect without offering judgement – we can make a positive difference in the workplace and improve outcomes for teams and patients.Listen to this episode toUnderstand the importance of civility and its role in improving team performance and patient outcomes.Learn about the effects of incivility on individuals and their ability to think and perform under high-pressure situations.Find out about the origins of the Civility Saves Lives movement, and its impact on behaviour in healthcare.Episode highlights[00:01:32] Meeting Chris[00:02:21] Civility Saves Lives[00:10:50] The minimum unit of performance is the team[00:13:32] Setting an environment for people to speak[00:16:25] What happens when we're scared of being wrong[00:23:40] How hostile behaviour impacts teams[00:25:45] How rudeness affects trust[00:27:22] We don't go to work to be unpleasant[00:31:21] Knowing that someone's got you[00:35:15] How to give feedback[00:49:44] Curiosity's role when giving difficult feedback[00:55:08] How to avoid the drama triangle[00:59:09] Understanding cultural context[01:01:52] Accepting uninvited criticism[01:04:23] How to take difficult feedback[01:06:15] The act of saying sorry[01:09:39] Chris' top tipsAbout the guestChris is a consultant in emergency medicine at the University Hospital of Coventry and Warwickshire. He co-founded Civility Saves Lives with Joe Farmer, a grassroots organisation dedicated to raising awareness of the impact of behaviour on performance.LinkedIn | Twitter | WebsiteResourcesTHRIVE Weekly PlannerHow to Escape the Drama Triangle and Stop Rescuing People – Episode 75, with Annie HanekomHow to Have Crucial Conversations – Episode 85, with Dr Ed PooleyDownload the episode’s workbook and CPD form. You can use them for reflection and to submit for your appraisal.When Rudeness in Teams Turns Deadly – Chris’ talk at TEDxExeter

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The podcast for GPs, hospital doctors and other professionals in high-stakes, high-stress jobs who want to thrive rather than just survive. You studied for years, you’re really good at what you do but you’ve noticed that you’re starting to feel overwhelmed, overworked and under-resourced. You may be comparing yourself to a frog in boiling water - the heat has built up so slowly that you haven’t noticed the extra-long days becoming the norm. You may feel on the edge and trapped in the very job that you’ve spent years working towards. Here’s the problem, frogs only have two choices; stay and be boiled alive, or jump out of the pan. The good news is that you are not a frog. You have many more choices than you think you do. You don’t have to quit, and nor should stress and burnout be inevitable. It is possible to be master of your own destiny, to craft your work life and career so that you can thrive even in the most difficult of situations. There are simple changes you can make which will make a huge difference to your stress levels and help you enjoy life again. Your host is Dr Rachel Morris, GP turned Executive Coach and Specialist in Resilience at Work who knows what it’s like to feel like an exhausted frog. In the podcast, she’ll be talking to friends, colleagues and experts all who have an interesting take on resilience for clever people in high-stakes, high-stress jobs so that together you can take back control to beat stress and burnout, survive and thrive.